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Safer Neighbourhoods Officer

4 weeks ago

Coventry, United Kingdom Citizen Housing Group Full time

**Salary**:Up to £33,683 (Band D)

**Location**:Coventry/ Hybrid***

**Basis**:Full Time

**Work Pattern**:Monday to Friday, 37 hours per week

**Type**:Permanent***

**We are brave, we are ambitious, we are honest, and we are Citizen**

Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.

An exciting opportunity has arisen for two Safer Neighbourhoods Officers in Coventry. This is a challenging yet rewarding role, where you can make a difference to communities and customers lives.

Reporting to Neighbourhood Team Leader, you are required to work as part of the Neighbourhoods team to deliver a quality service to create community safety and safer neighbourhoods. This role involves:

- Progressing individual Anti-Social Behaviour cases, taking appropriate enforcement action, working closely with appropriate staff to obtain a successful outcome.
- Exercising tenancy conditions including legal remedies, in cases of serious and or/persistent nuisance or anti-social behaviour; developing specialist knowledge as appropriate
- Working closely with the Neighbourhood Services team and the Concierge team to determine the allocation and deployment of CCTV equipment, mobile telephones and other measures providing support to tenants, including support referrals where appropriate.

**As Safer Neighbourhood Officer, we need you to have**:

- Basic understanding of the legal framework within which anti-social behaviour can be dealt with
- Experience of working with customers, internally and externally and partner agencies to support the delivery of the business.
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Ability to carry out interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary
- Excellent I.T Skills
- Current clean driving licence and access to a car

**We would be **_excited_** if you have**:

- Ideally have knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector
- Experience in preparing Statements and legal documents
- Experience attending Court and understanding of Court protocols
- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience

**Our people are everything and we offer**:

- Opportunities for salary progression
- IT equipment to allow some optional home working
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen match up to 10%
- Cycle to work
- Annual leave purchase
- Citysave financial support - savings and loans
- MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be **one of the UK’s most trusted social housing providers**,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

**Closing date: 7th June 2024**

**Interview date: 14th June 2024

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