Neighbourhood Officer

4 weeks ago

Coventry, United Kingdom Citizen Full time

**Basis**:Full Time

**Work pattern**:Monday to Friday, 37 hours per week

**Type**:Permanent & Fixed Term Roles

**We are brave, we are ambitious, we are honest, and we are Citizen****

Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

**In housing you can make a real difference, the role of Neighbourhood Officer will involve**:

- Overseeing tenancy management and estate issues
- Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections
- Involvement in the management of new build properties for all tenancy management issues
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation

**As Neighbourhood Officer, we need you to have**:

- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change and be resilient to challenges
- Highly self-motivated and to be able to act with integrity
- Current clean driving licence and access to a car

**We would be **_excited_** if you have**:

- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience

**Our people are everything and we offer**:

- Opportunities for salary progression, which is directly linked to performance reviews
- Additional bolt on to salary for OOH and late shift rotation
- Vehicle provided for work use and commute
- IT equipment to allow some optional home working
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen matches up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

**Closing date: Wednesday 5th July 2023**

**Interview date: TBC

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