Insurance Account Handler

4 months ago

Warrington, United Kingdom Allen Insurance Recruitment Ltd Full time

Our Client is on the hunt for an Account Handler join their Company to assist Account Executives in providing clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximising business opportunities and profit for the company.

Please note this is a full-time, permanent opportunity. You will be based in our Warrington office and ideally be onsite for 3 days per week. (During training you will be required to be in the office full-time).

**Overview**:

- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Produce accurate and professional documentation at all times.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
- Re-marketing exercises.
- Issuing renewal documentation.
- Dealing with client payments in line with Howden procedures.
- Data input.
- Participating in meetings as and when required.

**Knowledge required**:

- A minimum of 12 months' customer service experience is required for this role.
- A minimum of 12 months' administration experience is required for this role.

**Skills required**:

- A good level of technical insurance skills, to be assessed by regular in-house testing.
- Good negotiation and broking skills.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Good literacy and numeracy.

**Qualifications**:

- 5 GCSE A*-C including Maths and English.

Pay: £20,000.00-£23,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)

Work Location: Hybrid remote in Warrington

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