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Insurance Account Handler

2 months ago

Warrington, Warrington, United Kingdom Howden Group Holdings Full time
Account Handler Job Description

At Howden Group Holdings, we're on the hunt for a skilled Account Handler to join our team. As an Account Handler, you'll play a crucial role in providing exceptional customer service and ensuring our clients receive the best possible advice and insurance solutions.

Key Responsibilities:
  • Prioritize and handle all work promptly and accurately, ensuring seamless customer experiences.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times, maintaining the highest level of quality and attention to detail.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside your own experience, knowledge, and authority to senior staff, ensuring seamless escalation and resolution.
  • Participate in re-marketing exercises, issuing renewal documentation, and dealing with client payments in line with Howden procedures.
  • Contribute to data input and participate in meetings as and when required, fostering a collaborative and innovative work environment.
Requirements:
  • A minimum of 12 months' customer service experience is required for this role, with a strong focus on delivering exceptional customer experiences.
  • A minimum of 12 months' administration experience is required for this role, with a strong emphasis on accuracy, attention to detail, and process efficiency.
  • A good level of technical insurance skills, to be assessed by regular in-house testing, ensuring you stay up-to-date with industry developments and best practices.
  • Good negotiation and broking skills, enabling you to build strong relationships with clients and stakeholders.
  • Accuracy and attention to detail, ensuring all documentation and processes are completed to the highest standard.
  • Ability to process work quickly and efficiently, meeting deadlines and delivering results in a fast-paced environment.
  • Good literacy and numeracy, with excellent communication and interpersonal skills.
  • 5 GCSE A*-C including Maths and English, demonstrating a strong foundation in core subjects and a commitment to ongoing learning and development.
About Us:

At Howden Group Holdings, we're a people-first business, driven by a unique culture that sets us apart in the market. Our employee-ownership model, aligned external investors, trust and integrity born of friendship, expertise, and independence have created a collaborative and innovative work environment that fosters growth, development, and success.

We're committed to diversity and inclusion, treating colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.