Insurance Account Handler

4 weeks ago


Warrington, Warrington, United Kingdom Howden Group Holdings Full time

At Howden Group Holdings, we're on the hunt for an Account Handler to join our team in Warrington. As an Account Handler, you'll be working closely with Account Executives to provide clients with expert advice and a quality service that meets their individual insurance needs.

Key Responsibilities:

  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
  • Re-marketing exercises.
  • Issuing renewal documentation.
  • Dealing with client payments in line with Howden procedures.
  • Data input.
  • Participating in meetings as and when required.

Requirements:

  • A minimum of 12 months' customer service experience is required for this role.
  • A minimum of 12 months' administration experience is required for this role.

Skills:

  • A good level of technical insurance skills, to be assessed by regular in-house testing.
  • Good negotiation and broking skills.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Good literacy and numeracy.

Qualifications:

  • 5 GCSE A*-C including Maths and English.

About Howden Group Holdings:

We're a people-first business that's driven by our values of employee ownership, aligned external investors, trust and integrity, expertise, and independence. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves.

Diversity & Inclusion:

We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.



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