Customer Support Assistant

2 months ago


London, United Kingdom Abbatt Property Services Full time

**Role**:Customer Support Assistant

**Salary**: £23,330 per annum **+ a 10% annual discretionary bonus.**

**Location**:Kings Cross

**Hours of work**: 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30am to 16:00pm, 8:30am to 17:00pm, 10:30am to 7:00pm, 12:30pm to 9:00pm)

Are you an outgoing and people orientated individual?

Our client is looking for a Customer Support Assistant to join their residential company. This is an exciting opportunity to join a growing company with offices located in Central London.

Duties include:

- You will be the first point of contact on the Reception.
- Going above and beyond to deliver excellent resident service.
- Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
- Helping out with parcels and post queries.
- Loaning out items - e.g. hoovers, fans, ironing boards etc.
- Helping to run our social events - together with our university partners or in line with our Residential Life Experience programme. Around & About our property
- Assisting contractors, visitors and our university partners with their requirements.
- You'll be carrying out checks and building walks - logging all your observations on an iPad.
- Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check-out).
- Carrying out a room inspection or showing a potential resident one of our suites or studios.

Supporting on-boarding of new colleagues into the team; answering questions and sharing your knowledge.
- To join in and speak up, making a constructive contribution at the monthly team meetings.
- Learn about our different processes and how we keep our residents and colleagues safe.
- Respectful of people's privacy and personal information - we will train you on all aspects of GDPR.
- Dealing with issues or incidents and calling the emergency services when needed.
- Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
- Provide amazing customer service at all times.

If you think you're the perfect fit please get in touch with Alex Giblin in our Office Support Division at Abbatt.



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