Customer Support Assistant

3 weeks ago


London, United Kingdom Dove & Hawk Full time

**Customer Support Assistant - Central London (Zone 1) - £26,200 per annum**
My client, a leading Student Accommodation firm in London, are currently seeking a number of Customer Support Assistants to act as the first point of contact for residents across a number of their Central London sites.
You'll be the smiling face that welcomes the residents, delivering excellent customer service and providing solutions to any problems that may arise.
This is a fantastic opportunity to join an ambitious, thriving, and innovative company that has a promote from within culture and offers a great career path. The firm are on an accelerated growth plan to double in size over the next 3-4 years.
**Duties**:

- First point of contact for residents offering excellent customer service
- Providing a practical and timely solution to any issues that may arise including communicating maintenance issues to colleagues
- Assisting with running of social events
- Carrying out checks and building walks
- Assisting contractors, visitors and university partners with their requirements.
- Inspecting communal areas; the lifts, corridors, residents' rooms (prior to their check-out)
- Carrying out a room inspection or showing a potential resident one of the suites or studios
- Supporting on-boarding of new colleagues into the team; answering questions and sharing your knowledge
- Assisting with parcels and post queries
- Undertake training on different processes: how we keep residents and colleagues safe and GDPR
- Dealing with issues or incidents and calling the emergency services when needed
- Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents
- Understanding the importance of Health & Safety and Fire Safety in all that is done and report anything that is not safe

**Skills and Experience Required**:

- Prior experience in a Customer Service focused role
- Friendly and positive attitude
- Strong interpersonal skills with the ability to build report
- Able to use own initiative
- Self-starter
- Effective IT skills including working knowledge of Microsoft

**Location**:7 vacancies across City, King's Cross, Vauxhall and other locations across Zone 1
**Hours**: 7.5 hours a day on a flexible shift system, working 5 days out of 7; working weekends and bank holidays on a rotating basis (Weekends tend to be every 7/8 weeks)
**Salary**: £26,200 per annum
For more information, please contact Megan on the Business Support desk.


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