Contact Centre Supervisor

2 months ago

Glasgow, United Kingdom Storage Vault Ltd Full time

**CONTACT CENTRE SUPERVISOR- FULL TIME**

**GLASGOW**

£21,000 + On target monthly bonus

**THE OPPORTUNITY**

We currently have an exciting full-time vacancy to join our Contact Centre Team in a Supervisor role. We are looking for an ambitious, self-motivated individual to work within a vibrant sales environment, dealing with new and existing self-storage customers while overseeing the daily operations and performance of the Contact Centre.

**KEY REPSONSIBILITIES**
- Take overall responsibility for increasing the performance of the Centre.
- Take responsibility for ensuring that each lead is responded to in an accurate manner and taken through the company enquiry process with a high conversion rate.
- Coach, mentor and develop the site team to handle customer enquiries through multiple channels.
- Lead by example - taking the lead in sales whilst championing the Storage Vault sales and service guidelines.
- Lead employees in a Performance management culture - driving the sales team against agreed Quarterly objectives.
- Analyse current KPI trends along with price information and to develop strategies that will improve the overall profitability of the centre.
- Encourage and develop the team to deliver exceptional customer service in all interactions with customers and suppliers.
- Provide effective positive feedback, through employee recognition.
- Maintain a high level of standards, ensuring a consistency and professionalism in the appearance of the site, the appearance of the employees and upkeep of the Storage units.
- Consciously create a workplace culture that is consistent with the overall organisation’s cultures and values
- Take responsibility for health and safety in the workplace, ensuring all checks are completed in a timely and regular fashion to ensure a safe working environment.
- Manage any customer relations issues, ensuring any complaints are handled quickly and effectively, to ensure there is no negative impact to the brand/business.
- Ensure you and the team have a strong understanding of the industry and competitors, regularly reviewing and updating your records, and using this information to guide decisions.
- Input to the regional team, sharing best practice and supporting others regularly
- Provide regular and specific feedback to the head office functions, allowing them to be better equipped to help and support the retail sites.

**KEY SKILLS AND ATRIBUTES**
- Natural sales coach, who leads by example and is able to develop others.
- Natural leader, who enjoys the responsibility of full ownership of your site.
- Great communications skills, and ability to adapt to your audience and build relationships.
- Self-motivated, great time keeping, with the ability to prioritise key tasks.
- Customer centric, always putting the customer at the heart of every decision you make.
- Proactive attitude to look out with the norm and build your business profitability

**WORKING HOURS**

Monday to Friday: 09:00am to 20:00pm

Saturday to Sunday: 10:00am to 20:00pm

**SALARY**

A Contact Centre Supervisor can expect a basic wage of £20,000 - £21,000 per annum. A on target monthly bonus system is also implemented on passing probation.

**WHY WORK AT STORAGE VAULT?**

Having expanded the Storage Vault portfolio extensively over the past 7 years, we are seeking enthusiastic new team members to aid this rapid growth period.

Over the forthcoming years we have ambitious growth plans that will see Storage Vault open multiple sites across the UK as we continuously strive to put our stamp on the self-storage and business hub industry.

**Salary**: £21,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail Sales: 2 years (preferred)
- Customer Service: 2 years (preferred)
- Supervisor: 1 year (preferred)

Work Location: One location

Application deadline: 30/01/2023
Expected start date: 30/01/2023

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