Weekend Community Host

3 weeks ago

Reading, United Kingdom Native Residential Full time

This is an exciting opportunity to join the operational team at Ebb and Flow, Reading.

Set within Reading’s new thriving Station Hill neighbourhood, set against the Royal Berkshire countryside, with links to River Thames and beyond, Ebb and Flow brings together the best of all worlds.

At NATIVE, we operate great long-term residential assets all across UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. Most importantly, we create _soulful_, original, community-led experiences which are built around people.

Right now, we are looking to find an exceptional **Weekend Community Host **to join our Build To Rent team at our property.

Our Community Hosts are fundamental in creating a superb first and lasting impression of our community for all residents and visitors. You will be central to creating the “Native identity”.

Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease to ensure resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.

**If you’re ready to be our next Native, you’ll probably**
- Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
- Be proficiency in executing exceptional customer service within a customer facing role.
- Have excellent written and spoken English.
- Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
- Have excellent relationship building skills, both with entirely new and long term residents and team members.
- Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
- Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
- Have the ability to follow company policies and procedures

**As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;**
- Westfield Healthcare Cash Plan
- Cycle to work Scheme
- 24/7 Employee Assistance Programme
- Employee Referral Program
- Life Assurance x4 salary
- Paid volunteer time - 1 day per year

**If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you**

**Job Type**: Part-time

Expected hours: 24 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme

Schedule:

- 12 hour shift
- Every weekend

Work authorisation:

- United Kingdom (required)

Work Location: In person

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