Lobby Host

2 weeks ago

Reading, United Kingdom Sodexo Full time

Job Introduction
Sodexo are on the look out for a **Receptionist** in **(Reading - RG6 1WG) **If you are a friendly and organised individual who could be the face of our prestigious corporate site and you are a master multi tasker, then we want to hear from you Join us to create a positive first impression to our clients and visitors and be the heartbeat of our front desk

**What you’ll do**:
As part of a highly dynamic proactive, multi-disciplined and professional Facility management team, the Lobby Host will be responsible for the highest level of front of house, guest experience and events services:

- Demonstrate ‘best in class’ Customer Service and Satisfaction
- Ensure all Microsoft visitors feel important through positive interaction
- Use Microsoft lobby experience tools, to schedule all visitors, tailoring essential orientation information to enhance their customer journey, acting as an ambassador for all visitors until connecting with their host, event or meeting.
- Operate a professional and agile switchboard service, standing by any Microsoft operational playbooks or protocol training
- Conduct audits and checks, collaborating with the local service teams to ensure the space offers a 5 star experience, always
- Foster great relationships with colleagues and key stakeholders, where all interactions and communications consummate professionalism
- Offer guidance and support to all unannounced visitors complying with GDPR and global security standards
- Maintain a sound knowledge the facility orientation, service outlines and benefits of the RE&F services, be on hand to share this knowledge to enhance the service journey and experience
- Proactively recommend service enrichments and efficiencies that enhance the lobby experience
- Co-ordinate events, catering and meeting the needs of all customers
- Provide accurate and timely reports to the facility manager
- Actively reports and resolve service improvements
- Look for time efficient ways of completing any activity, which is customer focused
- Escalate potential and actual service issues, appropriate and timely manner
- Be punctual
- Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed
- Be friendly, pleasant acting with a one team approach across all RE&F services
- Attend briefings and training sessions, following instruction and conveying knowledge

**What you bring**:

- A great host
- Passion for technology, tech savvy
- Communicative, good prioritisation and organisational skills
- A thirst for knowledge of our client, Microsoft, RE&F and Sodexo
- Capable of absorbing, retaining and translating information to enhance the service experience
- Confidential, ability to manage sensitive situations and data, professionally and fluently
- Professional, friendly, caring and above all articulate with a positive can do attitude
- Exemplary service excellence experience, understanding how to deliver outstanding customer journeys, experience within a similar environment is essential
- A natural ability and experience in conversing confidently with a range of people, international visitors, senior leaders to front line service team
- Adaptability, capable of adjusting work schemes and schedules to work within a dynamic environment
- A positive outlook creating solutions not issues
- A prerequisite of this position is immaculate personal appearance

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a 24hr virtual GP Service
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
- Save for your future by becoming a member of the Mercer Aspire Pension Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day thro

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