Service Coordinator
4 months ago
**Job description**
**Service Coordinator**
Monday to Friday - 8.00 to 17.00 (40 hours)
£21-23,000 per annum
Office based role in Falkirk (Hybrid working scheme - allows up to 2 days remote working per week once the probationary period is completed)
Permanent position
As a Service Coordinator your main responsibility will be to _**schedule the work of Service Engineers, in a specific geographical location**_.
It is the role of the Service Coordinator to plan the jobs on priority basis, taking into consideration security issues, Engineer location as well as Engineer skill-set. Customer service agreements have to be adhered to so it is important to also consider these to ensure a fantastic service is always offered.
The Engineers within the company complete a variety of different works across a range of access products. Jobs could be for emergency reactive work, compliance checks or quoted work repairs and upgrades.
This role requires great problem-solving skills, as well as good organisation and communication skills as you will be required to act as the liaison between customers and Engineers, providing updates and ensuring they are kept up to date with the time of their visits as well as the progress.
For certain jobs, you may be required to order materials or plant to ensure all jobs can be completed first-time
This is an exciting and fast paced role, with great opportunity to work for an extremely successful Entrance Systems company
If you have a passion for offering excellent Customer Service and can understand the customers’ needs and go above and beyond supporting both our customers and engineering workforce then you'd be a perfect fit for this role
As well as working within a great team and an attractive salary on offer, the following benefits are also provided:
- **Hybrid Working Pattern - We offer the opportunity to work up to 2 days per week remotely**:
- 25 Days Annual Leave + Bank Holidays
- Holiday Purchase Scheme
- Salary Sacrifice Pension Scheme (Enhanced Company Contributions)
- Life Assurance
- Healthcare Support, including an Employee Support and Assistance Programme
- Health & Welling App including a Digital GP Service and a Medical Cash Plan, with cashback options
- Employee Discounts Available
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Falkirk: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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