Customer Operations Administrator

2 months ago


Brighton, United Kingdom Travelopia Full time

**We are seeking a motivated Customer Operations Administrator to join 2 of our Experience Education brands, JCA and Skibound. Come join us and play a key role in the delivery of our experiences.**

Our Customer Operations Administrator are responsible for the organisation behind the school trips and building key relations with Party Leaders. With JCA having 2 centres in the UK, and our Skibound trips covering Europe and North America, we provide great value and quality, and can tailor trips to suit each group’s requests.

**What you will be doing**:

- Dealing with group tour administration and party leader queries from point of confirmation
- Work closely with the Sales team to ensure that Tour requests are handed over accurately.
- Deliver outstanding customer service to tight schedules and detailed standards
- Processing passenger details and inputting these accurately onto the reservation system
- Dealing with party leaders requests and queries efficiently
- Dealing with and handling financial information including monitoring payments and producing invoices
- Developing strong rapports with UK and overseas operational staff
- Working with and advising Sales, Operations and commercial team on any changes, additions or relevant information regarding groups travelling.
- Keep the reservations system booking system up to date and accurate
- Being a part of the Internal on-call rota system

**What we are looking for**:

- Proven experience in a similar role or equivalent from the travel industry
- Interest or previous experience within the ski industry or UK Activity Centres would be valuable
- Excellent listening/communication skills and the ability to build trust
- Genuine passion for excellence in customer care
- Be pro-active, ready to take the initiative and think creatively to tackle challenges and confident to engage with a range of collaborators
- IT literate (especially Excel, PowerPoint and Word), and good attention to detail

**Join us and in return you will be rewarded with**:

- Competitive salary and commission
- 33 days annual leave that increases with length of service (including bank holidays & Educational travel)
- Hybrid working model
- Wider scope for learning, working with teams across the world
- Travel benefits and retail discounts

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-SR1 #LI-HYBRID



  • Brighton, United Kingdom Travelopia Full time

    **We are seeking a motivated Customer Operations Administrator to join 2 of our Experience Education brands, JCA and Skibound. Come join us and play a key role in the delivery of our experiences.** Our Customer Operations Administrator are responsible for the organisation behind the school trips and building key relations with Party Leaders. With JCA having...


  • Brighton, United Kingdom Page Personnel Full time

    Immediately Available - Strong Communication Skills **About Our Client**: Our client is a well-established entity in the property and housing industry based in central Brighton. They pride themselves on delivering top-tier surveying services and are known for their commitment to quality and excellence. As a Customer Service Administrator your...


  • Brighton, United Kingdom The Best Connection Employment Group Full time

    **Administrator Wanted with Immediate Start!** **Functions of the Operations Administrator**: - Typing and inputting data - Processing clients documents in accordance with specified processing rules. - Listen and understand correspondence to ensure cases are dealt with in the correct manner. - Receiving inbound and making outbound calls. - Liaising with...


  • Brighton, United Kingdom Page Personnel Full time

    Hybrid - Good company benefits **About Our Client**: Our client is a leading insurance company in the UK. They have a large team of professionals who are committed to providing exceptional service to their clients. The company operates in Brighton and offers a range of insurance solutions to meet the diverse needs of their customers. The Key...


  • Brighton, United Kingdom Yolk Recruitment Full time

    **Customer Support Administrator - Brighton** **The opportunity** Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large and forward-thinking regulatory body. We are supporting them to recruit a Customer Support Administrator for a permanent position. This is a Hybrid role, with the requirement to be in the office once a...


  • Brighton, United Kingdom The Menu Partners Full time

    We are looking for a dedicated individual to join our Warehouse team as an **Operations Administration Picker**. The purpose of the **Operations Administration Picker **role is to ensure that the receiving, storage, picking and loading of stock is efficient and timely managed. You will ensure that the operation performs effectively and efficiently on a...

  • Customer Administrator

    3 months ago


    Brighton, United Kingdom Motorway Full time

    **About the role** This role sits within our Customer Sales team and is ideal for anyone who takes pride in offering five-star customer service, and has experience in dealing with admin-based customer service tasks. Working as part of the Customer Sales Administrator team, you will play an integral role in providing full administrative support to the...


  • Brighton, United Kingdom Page Personnel Full time

    Good Communication skills - Previous Customer Service experience **About Our Client**: Our client is based in Brighton and in the Building and Construction industry. As a Customer Service Administrator your responsibilities will include: - Taking inbound calls & directing - Making outbound calls - Booking in appointments - Extensive diary management -...


  • Brighton, United Kingdom Page-Hired Full time

    **Customer Support Administrator Brighton** - A competitive salary - A quarterly bonus - 24 days of paid holiday, increasing by 1 day for every 2 years of service. - A dynamic and supportive company culture. - Opportunities for professional growth and development. **The Key responsibilities for a Customer Support administrator** - Provide exceptional client...


  • Brighton, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Administrator - **Salary**:£23,000 - **Location**: Portslade - **Hours**:Monday to Thursday 8:30am - 5:30pm and Fridays 8:30am - 4:15pm. - Free parking, hybrid working and incentives We have an exciting opportunity for a Customer Service Specialist with good administration skills to join a friendly customer service admin team...


  • Brighton, United Kingdom Pensions Regulator Full time

    **Details**: **Reference number**: - 279278**Salary**: - £22,165- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- R&O - 13 (Administrator)**Contract type**: - Permanent**Business area**: - TPR - Frontline Regulation**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible...


  • Brighton, United Kingdom Braddock International Full time

    Are you looking for your next step in the Administration and/or Operations field? - Do you want a join a lively, vibrant and inclusive team in the heart of Brighton? - Are you bored of doing the same thing day in and day out? We have an excellent opportunity for an experienced Finance, Operations or Administrator to join our team! **About us**: Braddock...


  • Brighton, United Kingdom Page Personnel Full time

    Immediately Available - Previous Customer Service experience **About Our Client**: Our client is based in Brighton and in the Medical and Nursing sector. As a Hybrid Customer Service Administrator your responsibiliteis will include: - Booking in appointments. - Taking inbound calls. - Speaking with third parties. **The Successful Applicant**: The...


  • Brighton, United Kingdom Page Personnel Full time

    Hybrid working - Great company benefits **About Our Client**: My client based in Brighton are looking to expand their team, excellent benefits, hybrid working. **The Key Responsibilities for a Customer Service Administrator will be**: - Deliver outstanding customer service at all times - Inbound and outbound queries for both Customer Service and dedicated...

  • Administrator

    3 months ago


    Brighton, United Kingdom Connells Group Full time

    At Fox & Sons, part of the Connells Group, we're looking for a highly motivated **Branch** **Administrator **to support our fantastic team in branch in Brighton. As our **Branch** **Administrator **you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. OTE- £21K -...

  • Administrator

    3 months ago


    Brighton, United Kingdom Connells Group Full time

    At Fox & Sons, part of the Connells Group, we're looking for a highly motivated **Branch** **Administrator **to support our fantastic team in branch in Brighton. As our **Branch** **Administrator **you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. OTE- £21K-...


  • Brighton, United Kingdom Pavilion Surgery Full time

    Please see the Job Description attached within this advert for details of the Operations Support Administrator post.


  • Brighton, United Kingdom First Recruitment Services Full time

    **Position**:Customer Service Administrator - **Pay Rate**: £11-£11.50 per hour - **Location**:Brighton - **Hours**:Monday-Friday9am-17:30pm (37.5 hours per week) Duties will include: - Answering inbound calls from customers - Maintaining professional and attention to detail - Maintaining confidentiality - Providing excellent telephone repour Working...


  • Brighton, United Kingdom Yoke for CWS (AMS) Full time

    _**Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you.**_ **Job Title**: Senior Customer Operations Assistant **Location**: Brighton **Start Date**: ASAP **Rate of pay**: £12.85 **Working Hours**: Monday to Friday (35 hours per...


  • Brighton, United Kingdom Clearline Recruitment Ltd Full time

    Are you passionate about travel and ready to take your career to the next level? Our client, a renowned travel provider, known for delivering exceptional experiences and setting the standard in the industry, is seeking a driven and detail-oriented Operations Executive to join our ambitious team. In this pivotal role, you will be at the heart of our...