Senior Customer Service Consultant

4 days ago


Worthing, United Kingdom First Recruitment Services Limited Full time

**Position**:Senior Customer Service Consultant
- **Pay**:£27,000
- **Location**: Worthing
- **Hours**:Monday - Friday 9am - 5pm

Our client, based in Worthing are looking to recruit a Senior Customer Service Consultant.

**Duties**
- Working with our 2 largest Multinational customers
- Routing new Product design requests to the relevant internal parties
- Attending weekly online meetings with some customers
- Working closely with our manufacturing Team on the status of orders.
- Oversee the day to day sales activities and their compliance with departmental Quality Procedures and Work Instructions
- Responsible for monitoring customer stock levels and usages.
- Producing accurate quotations for new and existing business within the agreed margin guidelines.
- Liaise with finance department regarding new accounts, debt collection etc.
- Obtain quotations from approved suppliers
- Liaise with Operations to ensure accurate lead times are provided to the customer. Ensuring both Operations and the end customer are kept informed of any changes.
- Managing Recalibration product and customers from enquiry to despatch.
- Undertaking Research into new markets for TCB and Steel Distribution
- Other Ad-hoc tasks as required of you

**Key skills**
- High organisational skills
- Being proactive and flexible
- Attention to detail
- Ability to prioritise workload
- Previous experience in a similar role
- Working knowledge of Microsoft Excel

*First Recruitment Services are acting as an employment agency in relation to this vacancy.



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