Customer Service Consultant
15 hours ago
We need dedicated Customer Service Consultants to join us - people who can build a personal connection with our customers and provide them with a swift solution. We are looking for people who can communicate confidently and listen intently whilst workingout how to solve problems to keep our customers happy and retaining them as a customer. Strong & assertive with a keen eye for detail, ability to multi-task, work efficiently and accurately in a fast-paced growing Telecoms Company as part of the Service DeliveryTeam.
Key Responsibilities
Reporting to Operations Manager to provide Customer Service and Provisioning Support, including but not limited to:
- High level of customer service with exceptional telephone manner
- Ability to maintain and develop client accounts
- Ability to engage with customers regarding solutions that may better suit their needs and to help grow their business.
- Confident in helping customers on day-to-day issues and queries
- Proactively assess the needs of the client and resolve issues efficiently and accurately
- Answer inbound calls in the published time frame & in the correct manner
- Processing cancellations
- Assisting & diagnosing first line faults
- Assist with Special Projects
- Proactively Retaining Customers
- Understand and confidently arrange and provide licences, CPS, WLR, Data, Number Porting, Number Management and SIP Services covering all aspects of orders. Ensuring all dates are aligned where possible and keeping the client informed throughout the processof the order.
- Ensure correct procedures are followed for escalations and meeting SLAs
- Monitor and process all orders, including escalations
- Utilising supplier client service plans in order to provide quick solutions
- Resolving allocated tickets within the required SLAs
Skills and experience required:
- Previous experience in a similar role is desirable but not essential
- To be strong & assertive
- Ability to take ownership of tasks
- Excellent communication skills
- Excellent interpersonal skills, the ability to work cross functionally and interact confidently with multiple departments (both internal and external)
- Natural flair for delivering high levels of Customer Service
- Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
- Team player - understand the importance of collaborative working
- Excellent IT skills and confident using Business Management systems (Autotask), proficient in MS Office packages
- Excellent attention to detail achieving high levels of accuracy
The Benefits
Hours: Monday to Friday 9:00 to 17:30, 1-hour unpaid lunch
Holiday: 25 days holiday + 8 bank holiday days
Loyalty Days: 1 day after first full year, 2 days after 2nd full year, 2 days after 5th full year
Pension: 3% Employer contribution
Training: Training plans through our partner academy tailored to your role
Other: Subsidised parking within Worthing Town Centre
-
Senior Customer Service Consultant
5 days ago
Worthing, United Kingdom First Recruitment Services Limited Full time**Position**:Senior Customer Service Consultant - **Pay**:£27,000 - **Location**: Worthing - **Hours**:Monday - Friday 9am - 5pm Our client, based in Worthing are looking to recruit a Senior Customer Service Consultant. **Duties** - Working with our 2 largest Multinational customers - Routing new Product design requests to the relevant internal parties -...
-
Customer Service Consultant
13 hours ago
Worthing, United Kingdom HSBC Full timeUniversal Banker, Wealth & Personal Banking - Worthing Minimum Starting Salary for full time equivalent for this role is £21,299.00 At HSBC we pride ourselves on providing our customers with a world class service, our Branch Network is at the heart of a local market acting as a financial partner and community hub. We value difference, we succeed together,...
-
Customer Service Advisor
6 days ago
Worthing, United Kingdom Rainbow Recruitment Services Full timeRainbow Recruitment Services are recruiting for a **Customer Service/Support Consultant **to join their client, a pioneer in the UK telecommunications and office technology industry for almost 30 years. Based out of their **Worthing Town Centre** offices, you will be joining a dynamic, customer-focused team that helps companies get the best business...
-
Customer Service
7 months ago
Worthing, United Kingdom Sea cafe Full timeOverview: **Duties**: - Provide information about products and services, resolve customer queries, and process orders - Perform data entry accurately and efficiently - Analyse customer needs to recommend additional products or services (upselling) - Maintain a high level of phone etiquette at all times **Experience**: - Proficiency in English and Spanish...
-
Customer Service Advisor
1 week ago
Worthing, United Kingdom Page Personnel Finance Full timeCustomer Service Advisor/Worthing/Admin and Secretarial **Client Details** My client is a well-established business in Worthing who is looking to bring in a Customer Service Advisor to be a part of their fantastic team. **Description** The key responsibilities of the Customer Service Advisor will be: - To act as the first point of contact for all...
-
Customer Service Director
1 week ago
Worthing, West Sussex, United Kingdom Rayner Surgical Group Full timeJob Title: Customer Service DirectorAt Rayner Surgical Group, we are seeking a highly experienced and skilled Customer Service Director to lead our global customer service team. The ideal candidate will have a strong track record of delivering exceptional customer service, managing teams, and driving business growth.As a key member of our leadership team,...
-
Customer Service Apprentice
6 months ago
Worthing, United Kingdom Next Step Apprenticeships Full timeAre you an eager and enthusiastic individual looking to gain customer service experience? Do you want to gain an industry recognised Level 3 Customer Service qualification as you earn? Our client, a successful and expanding business, are looking for a productive and confident team player to join their determined team as a Customer Service Apprentice. This...
-
Customer Service Executive
15 hours ago
Worthing, United Kingdom C&M Travel Recruitment Full time**Customer Service Executive** This successful travel company specialise in selling luxury holidays to a wealth of worldwide destinations. They are currently recruiting Customer Service Executive to join them to provide an exceptional after sales & pre travel service for travel agents anddirect customers. **Customer Service Executive - Role &...
-
Customer Service Administrator
7 days ago
Worthing, United Kingdom Page Personnel Full timeImmediately available - Previous administration experience **About Our Client**: Our client is based in Worthing and in the Retail sector. As a Customer Service Administrator your responsibilities will include: - Supporting the Customer Service team however necessary **The Successful Applicant**: The successful Customer Service Administrator will have...
-
Customer Service Advisor
7 months ago
Worthing, United Kingdom NRS Healthcare Full timeThis isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Worthing is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...
-
Customer Service Representative
3 months ago
Worthing, West Sussex, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to join our team at beBee Professionals in Worthing. As a key member of our operational team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Provide service and support to customers, ensuring a positive experience.Participate...
-
Customer Service Executive
1 week ago
Worthing, United Kingdom GoGecko Ltd Full time**Customer Services Executive - Temporary (3-month contract)** - Do you have impeccable customer service skills? Are you highly organised and able to meet deadlines? This is a great step into a commercial office based business. Whilst previous experience in a call center environment is highly desirable we will consider you if you have face to face experience...
-
Customer Service Representative
3 weeks ago
Worthing, West Sussex, United Kingdom Tesco Partners Full timeWe're looking for a Customer Service Representative to join our team at Tesco Partners. As a key member of our store support team, you'll play a crucial role in delivering excellent customer service and working collaboratively with colleagues to achieve our sales goals.ResponsibilitiesProvide exceptional customer service in-store, ensuring customers receive...
-
Customer Service Advisor
3 days ago
Worthing, United Kingdom Freestyle Kitchen Studio Ltd Full timeWe enjoy working with customers and we're looking for a Customer Service Representative who will be the first point of contact to our clients. Individuals in this position must be able to provide clear and accurate information regarding our product and services as well as effectively assist clients with any issues. As our first line of contact for customer...
-
Customer Service Coordinator
3 weeks ago
Worthing, West Sussex, United Kingdom CV-Library Full time**Job Overview:**We are seeking a highly motivated Customer Service Coordinator to join our team at CV-Library. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers.Main Responsibilities:Source, purchase, and manage business requirements to ensure timely delivery and exceptional...
-
Customer Sales Consultant
1 week ago
Worthing, United Kingdom Calibre Candidates Full time**Overview** ****************We have an exciting Customer Sales / Account Manager opportunity to join an award-winning commercial company based in Worthing. You will receive full training to build successful relationships with clients and to encourage the development of business, whilst working closely with management to achieve team and...
-
Customer Service Coordinator
3 weeks ago
Worthing, West Sussex, United Kingdom Lanes Group Full timeWe are looking for a Customer Service Coordinator to join our Customer Solutions Center in Durrington. As a Customer Service Coordinator, you will be responsible for assessing and managing incoming incidents, prioritizing urgent cases.This role offers an exciting opportunity to contribute to the success of a major contract with Southern Water. You will be...
-
Customer Service Representative
2 weeks ago
Worthing, West Sussex, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Worthing is looking for enthusiastic Customer Service Representatives to join its fast-paced environment. This role is ideal for individuals who want to deliver excellent customer service and contribute to operational success.Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...
-
Customer Service Representative
2 days ago
Worthing, West Sussex, United Kingdom British Heart Foundation Full timeWe are seeking a Customer Service Representative to join our team at the British Heart Foundation charity shop. In this role, you will be the first point of contact for customers, helping them with phone and face-to-face enquiries.As a Customer Service Representative, you will provide excellent customer service, responding to customer queries and resolving...
-
Customer Service Specialist
3 months ago
Worthing, West Sussex, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Worthing, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...