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Night Porter

4 months ago

Winchester, United Kingdom Bespoke Hotels Full time

**Job Ref**:BES5483

**Branch**:Marwell Hotel

**Location**:Marwell Hotel, Winchester

**Salary/Benefits**:Competitive Salary

**Contract type**:Fixed Term

**Hours**:Part Time

**Posted date**:01/06/2024

**Closing date**:03/07/2024

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Night Porter**

As a night porter you will be responsible for the safety and security of the hotel and its guests. You will be required to complete night porter duties in line with Company standards.

**Key Responsibilities of the role**:

- To complete statutory fire and security checks.
- Complete daily hand over procedures in an efficient and responsible manner.
- Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
- Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
- Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
- To assist in the smooth running of the food and beverage departments during your shift.

**Requirements of the role**:

- To have worked in a hotel or accommodation services business.
- To be able to work in a fast-paced environment and to enjoy it
- To be able to work independently, being self-motivated to complete the tasks.
- Flexibility
- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
- Follow hygiene and cleanliness standards to ensure the Hotel is kept clean and tidy.

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

Marwell Hotel is set on the fringes of the world-famous Marwell Wildlife Park. Here you’ll wake up to roaring tigers and chattering monkeys, surrounded by the mature wooded grounds adjoining the Wildlife Park.

The combination of great facilities, friendly service, woodland grounds and nearby attractions makes Marwell a favourite with families, as well as a great venue for business meetings and weddings.

Marwell Hotel offers the warmest of welcomes combined with a convenient location, 15 minutes from Winchester, Southampton and Eastleigh, half an hour from the New Forest and just an hour’s drive from London.