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Night Porter

2 months ago


Winchester, United Kingdom Mercure Winchester Wessex Hotel Full time

Job Title: Night Porter - Hotel Assistant

Job Summary:

We are seeking a Night Porter to join our team at Mercure Winchester Wessex Hotel. As a Night Porter, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Offer night-hour assistance, including luggage handling and package deliveries, to guests.
  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Run night audit reports.
  • Assist Guests with luggage and other requests, as necessary.
  • Deliver guest mail, newspapers and express check out bills to rooms.
  • Demonstrate a high level of customer service at all times.
  • Collect room service/ breakfast cards.
  • Assist Night Management with fire management, walks, and enhance fire procedures.
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
  • Assist and support other departments, as necessary.

Requirements:

  • Passionate and willingness to learn.
  • Positive attitude and someone who makes our guests smile.
  • Genuinely friendly and caring.
  • Enjoys working as part of a team and has the ability to work on your own.
  • Ambitious and hard working.
  • Excellent standards and able to follow the Company's Brand Standards.
  • Good organisational / time management skills.
  • Resilient, creativity, able multitask and can work under pressure.
  • Ability to work evening, and weekends.
  • Able to deliver exceptional customer experiences all the time.

About Us:

Mercure Winchester Wessex Hotel is a leading hotel chain operating in key locations across the UK and Ireland. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.