Customer Claims Specialist

5 months ago

Croydon, United Kingdom Allianz Partners Full time

**Job Title -Customer Claims Specialist - Lloyds Travel**

**Department - Claims**

**Location - Birmingham / Croydon / Remote**

**Salary - £24,000 - £35,000 Dependant on experience**

**Bonus - £1,500.00**

**Start Date - 08th April**

**The role**:You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager.

Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.

As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration.

Hours: 35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.

**Working from home**:
It’s important to us that you are able to create a healthy workspace. We will provide you with the IT equipment you need to carry out your role (PC, two screens, keyboard and mouse etc.). To ensure our customers receive a reliable and trusted service, you will need to have a telephone landline available to use whilst working.

**You will**:

- All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
- To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.
- To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
- Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim.
- Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
- Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
- To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
- Identify and initiate potential recoveries from 3rd parties

**About you**:

- You must have insurance claims experience
- You must have proven experience of providing a quality customer service within a pressurised office environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
- You will be PC Literate
- You will have good geographical knowledge
- Ideally you will have a good understanding of the Travel Industry or Travel Insurance

**Staff Benefits**

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

**About Allianz**:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Car

  • Customer Claims Specialist

    5 months ago

    Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Claims Specialist - Travel** **Location of work: Croydon Office - Hybrid 3 days in the office 2 days at home** **Salary: £24,000 - £35,000** **Bonus: £1,500.00** **The role**:You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond...

  • Insurance Claims Specialist

    1 month ago

    Croydon, Greater London, United Kingdom Direct Line Insurance Group plc Full time

    Job Title: Insurance Claims SpecialistWe are seeking a highly skilled and motivated Insurance Claims Specialist to join our team at Direct Line Group plc. As an Insurance Claims Specialist, you will be responsible for handling customer claims and providing exceptional support to our customers.About the Role:This is an exciting opportunity to work in a...

  • Warranty Claims Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Summary:We are seeking a skilled Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty claims for our clients, ensuring that all claims are processed efficiently and effectively.Key Responsibilities:Process warranty claims in accordance with company procedures...

  • Experienced Building Surveyor for Claims Validation and Project Management

    2 weeks ago

    Croydon, Greater London, United Kingdom Acumen Claims Ltd Full time

    Acumen Claims Ltd is seeking a skilled Building Surveyor to oversee domestic and commercial building claims from validation through to completion of repair projects. The successful candidate will have extensive experience in building pathology, project management, and customer service.The role requires a professional with in-depth knowledge of domestic and...

  • Warranty Claims Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Summary:We are seeking a highly skilled Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty claims from start to finish, ensuring that our customers receive the best possible service.Key Responsibilities:Assess and process warranty claims in accordance with...

  • Warranty Claims Specialist

    2 months ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty claims and providing exceptional customer service to our clients.Key ResponsibilitiesAssess and process warranty claims in accordance with company...

  • Warranty Claims Specialist

    1 week ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Summary:We are seeking a highly skilled Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling warranty and service plan claims via our online claims portal.Key Responsibilities:Assess and approve or decline claims based on information received, technical expertise, and...

  • Automotive Claims Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Markel Full time

    Are you a Claims or Legal professional looking to develop your career in a people-powered, forward-thinking insurance business? We have an exciting opportunity for a Claims Handler to join our ATE/Legal Expenses Claims Team in Croydon.The role involves assessing and handling indemnity provided to policyholders for legal action, including personal injury,...

  • Warranty Claims Specialist

    1 week ago

    Croydon, United Kingdom Allianz Full time

    About the Role:We are seeking a highly skilled Warranty Claims Specialist to join our team at Allianz. In this role, you will be responsible for handling warranty and service plan claims via our online claims portal. You will work closely with our client's retailer network, providing technical expertise and support to ensure seamless claims processing.Key...

  • Insurance Claims Specialist

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Howden Insurance Brokers Ltd Full time

    Job Title: Insurance Claims SpecialistJob Summary:We are seeking an experienced Insurance Claims Specialist to join our team at Howden Insurance Brokers Ltd. As a Claims Handler, you will be responsible for managing a portfolio of claims on an end-to-end basis, ensuring that all new claims are monitored and handled within our service level agreement.Key...

  • Warranty Claims Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Summary:We are seeking a highly skilled Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As a Warranty Claims Specialist, you will be responsible for handling Warranty and Serviceplan claims via our online claims portal.Key Responsibilities:Handle Warranty and Serviceplan claims from start to finish, ensuring all criteria is met...

  • Claims Specialist

    3 weeks ago

    Croydon, Greater London, United Kingdom Avencia Consulting Full time

    {"title": "Claims Handler", "description": "Job SummaryWe are seeking a skilled Claims Handler to join our ATE/Legal Expenses Claims Team in Croydon. As a Claims Handler, you will be responsible for assessing and handling indemnity claims for policyholders, including personal injury, clinical negligence, professional negligence, and insolvency cases.Key...

  • Claims Specialist

    3 weeks ago

    Croydon, Greater London, United Kingdom Avencia Consulting Full time

    {"title": "Claims Handler", "description": "Job SummaryWe are seeking a skilled Claims Handler to join our ATE/Legal Expenses Claims Team in Croydon. As a Claims Handler, you will be responsible for assessing and handling indemnity claims for policyholders, including personal injury, clinical negligence, professional negligence, and insolvency cases.Key...

  • Claims Specialist

    3 weeks ago

    Croydon, Greater London, United Kingdom Avencia Consulting Full time

    Claims Handler OpportunityWe are seeking a skilled Claims Handler to join our ATE/Legal Expenses Claims Team in Croydon. As a Claims Handler, you will play a crucial role in assessing and handling indemnity provided to policyholders for various legal actions.Key Responsibilities:Provide exceptional claims handling service to customers through effective...

  • Claims Specialist

    3 weeks ago

    Croydon, Greater London, United Kingdom Avencia Consulting Full time

    Claims Handler OpportunityWe are seeking a skilled Claims Handler to join our ATE/Legal Expenses Claims Team in Croydon. As a Claims Handler, you will play a crucial role in assessing and handling indemnity provided to policyholders for various legal actions.Key Responsibilities:Provide exceptional claims handling service to customers through effective...

  • Warranty Claims Specialist

    1 month ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Title: Warranty Claims EngineerJob Summary:We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty claims and providing technical expertise to our clients and customers.Key Responsibilities:Assess and resolve warranty claims in a...

  • Warranty Claims Specialist

    1 month ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Title: Warranty Claims EngineerJob Summary:We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty claims and providing technical expertise to our clients and customers.Key Responsibilities:Assess and resolve warranty claims in a...

  • Warranty Claims Specialist

    1 month ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Title: Warranty Claims EngineerJob Summary:We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty claims and providing technical expertise to our clients and customers.Key Responsibilities:Assess and resolve warranty claims in a...

  • Warranty Claims Specialist

    1 month ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Title: Warranty Claims EngineerJob Summary:We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty claims and providing technical expertise to our clients and customers.Key Responsibilities:Assess and resolve warranty claims in a...

  • Warranty Claims Specialist

    1 month ago

    Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time

    Job Title: Warranty Claims EngineerJob Summary:We are seeking a highly skilled Warranty Claims Engineer to join our team at AWP Assistance UK Ltd. As a Warranty Claims Engineer, you will be responsible for handling warranty claims and providing technical expertise to our clients and customers.Key Responsibilities:Assess and resolve warranty claims in a...