Warranty Claims Specialist

6 days ago


Croydon, Greater London, United Kingdom AWP Assistance UK Ltd Full time
About the Role

We are seeking a highly skilled Warranty Claims Specialist to join our team at AWP Assistance UK Ltd. As an integral part of our operations, you will play a vital role in ensuring seamless customer experiences and upholding the highest standards of technical expertise.

Key Responsibilities:
  • Manage warranty claims from start to finish, working closely with our client's retailer network and internal teams.
  • Collaborate with cross-functional teams to resolve issues efficiently and effectively.
  • Utilize your technical knowledge and expertise to assess claims, ensuring adherence to company procedures and treating customers fairly.
  • Liaise with retailers, customers, and internal teams via inbound and outbound calls, providing exceptional customer service and support.
  • Maintain accurate records and reports, highlighting key trends and areas for improvement.
Requirements:
  • Bachelor's degree in a relevant field (e.g., motor vehicle technology, engineering).
  • Minimum 2 years of experience in warranty claims management or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Proficiency in MS Office applications and other relevant software tools.
What We Offer:
  • A competitive annual salary of £45,000 - £55,000, commensurate with experience.
  • An attractive benefits package, including comprehensive training, professional development opportunities, and a bonus scheme.
  • A dynamic and supportive work environment, with a strong focus on employee well-being and work-life balance.
About Us:

AWP Assistance UK Ltd is a leading provider of warranty and assistance solutions, dedicated to delivering exceptional customer experiences and upholding the highest standards of technical expertise. We are committed to fostering a diverse and inclusive workplace culture, where employees feel valued, empowered, and supported to achieve their full potential.



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