![Jarrolds](https://media.trabajo.org/img/noimg.jpg)
Customer Services
1 week ago
**Customer Services & Ecommerce Operations Assistant**
**21 hours / 3 days (minimum one day at the weekend)**
**About Us**:
Being part of Jarrolds is more than a little bit different to working in any other department store. For a start, we are wholly independent meaning all the decisions about the store are all made right here in Norwich. And we truly live by our values, when you work here it genuinely feels like being part of one big family. Whatever the day brings we are in it together, showing support and care for each other.
The Role:
We are looking for enthusiastic individuals to join our fantastic Customer Service Team. As a crucial point of contact for our customers, you will be an ambassador for the Jarrolds brand. Your responsibilities will include:
- Providing a warm and welcoming reception to customers in-person, as well as via phone or web.
- Interacting with customers to ensure their needs are met and delivering an excellent experience.
- Creating unique and memorable experiences for every visitor, making them feel special and appreciated.
**Ecommerce Responsibilities**:
In addition to working on our Customer Service desk, you will work closely with our Ecommerce team to ensure that customer orders are processed accurately and efficiently. This aspect of the role is active and requires a keen eye for detail.
As a successful Customer Service & Ecommerce Operations Assistant you will be:
- Strong communication and interpersonal skills
- A passion for delivering exceptional customer service
- Is friendly, calm and efficient - even on our busiest days
- Is able to empathise with customer and understand their needs
- Will be flexible, enthusiastic and always ready to go the extra mile
- High attention to detail and the ability to multitask
- Previous experience in customer service or retail is a plus
**What we can offer;**
At Jarrold we truly value our colleagues and try to make sure everyone who works here feels well looked after. These are some of the many great benefits you will have access to when you join us:
- Generous colleague discount for our stores
- Free colleague car park within walking distance of our main store
- Free bicycle storage.
- Wellbeing employee assistance programme
- Exclusive local discounts on a range of local restaurants and shops.
- One paid volunteering day per year.
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