Customer Service Support

7 months ago


Norwich, United Kingdom Anglia DNA Services Full time

Anglia DNA is a real success story and has seen rapid growth which is set to continue under the leadership of its dynamic owner. The company provides a variety of medical tests from DNA samples, including parentage, drugs, alcohol, disease and many others. We are a small flexible team which has recently expanded to the extent that we require further Customer Service Support to ensure that we continue the high standard of service our customers expect.

The Customer Service Support role acts as a first point of contact for our customers to ensure that the organisation understands and satisfies the customers requirements and to help build and maintain those relationships. Our customers range from solicitors, councils, immigration services and private clients and you will be preparing documents such as quotations, orders, letters, reports, invoices and assist in the coordination of the sample collections.

Hours are 40 hours per week worked in the office Monday to Friday 8:30 am - 17:00 pm. Once a week 9:30 am - 18:00 pm and a Saturday once a month 8:30 am - 12:30 pm when fully trained.

The ability to drive is essential due to our location near Badersfield.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- NORWICH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service support: 1 year (required)

Work Location: In person



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