Customer Service Advisor

2 weeks ago

Crewe, United Kingdom Radius Payment Solutions Full time

Job Advert

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

We have over 300,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.

We have an exciting opportunity for a Customer Service Advisor to join our team in Crewe. This role is integral to the delivery of all Mobile Orders within the Radius Connect Group and providing best in class customer implementation process within Mobile Operations.

**Your responsibilities day to day will be**
- Building and sustaining a first-class relationship with all customers within the implementation journey of Mobile Orders
- Processing all Group mobile orders and managing order requests
- Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into our Account Management & Service Teams
- Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered
- Continuous learning of Company Product portfolio and tariffs
- Work closely with Network providers to process and trouble shoot where required.

**What do we expect of you?**
- Experience within a customer focused environment
- Excellent communication skills, with the ability to communicate proficiently both written and verbal
- Able to adapt and succeed in a fast paced, changing environment
- Advantageous to have experience in the Mobile Phone industry.
- Experience in the use of Microsoft Office
- Teams, Word, Excel etc.

**What can you expect of us?**

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.

And of course, you will be part of modern purpose-built space in Crewe that will provide you with an outstanding working environment (complete with onsite gym, canteen, games rooms and coffee bar style break out rooms).

**Location**:Crewe, Emperor Way, CW1 6BD

**Working Hours**:Monday-Friday 8:30am - 5:00pm

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

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