Senior Credit Controller
3 months ago
**Hybrid Working - 2 days a week in our Guildford office**
**Who we are**
Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.
**Role Description**
The purpose of this role is to contribute to the delivery of Credit Management’s objectives and Key Performance Indicators (KPIs) through the timely and effective performance of duties, maintaining standards, building effective relationships and providing supervisory support to the Credit Management Team Leader.
**Responsibilities**
- Undertake credit control activities, in accordance with the defined processes, to ensure prompt premium payment and to achieve agreed KPIs
- Handle internal and external customer queries in an efficient and professional manner
- Build effective relationships with both internal and external customers
- Ensure timely and accurate allocation of payments to the appropriate policy entries - this includes the coordination and reconciliation of all items on Broker accounts
- Escalate to business and/or Team Leader where support needed to improve broker payment performance or resolve queries
- Process accounting entries and payment requests in accordance with assigned authority levels
- Work with offshore team in collaboration of achieving targeted portfolio results
- Ensure policy and procedures, workflow for assigned areas of responsibility, as well as archived records to satisfy audit and statutory requirements are maintained
- Perform assigned leadership activities to support the Team Leader with managing the team and ensuring best practice is applied
- Deputise and/or attend meetings in the Team Leaders absence
**Technical Skills/Experience**
- An understanding of business and credit management processes and systems
- Up-to-date knowledge and understanding of all relevant Compliance and Regulatory rules and procedures
- Ability to manage workload and priorities, adapting to changing needs and priorities
- Good negotiation skills and communication skills
- Results-oriented, data-driven and innovation-minded, able to adapt quickly.
- Experience of working in credit management/credit control for in excess of 5 years
- Experience working within the Insurance industry, desirable
**Qualifications**
- GCSE or equivalent (including Maths and English at grade C or above)
- CICM qualification to certificate level preferred, or a desire to study towards this qualification would be desirable
**What We Will Offer You**
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from
- so you can pick a package that’s perfect for you.
We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail Discounts
**Our Ways of Working**
Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
**Our Purpose and Values**
**We secure your future**
**Be Brave | With Heart | Everyone Counts | Inspiring Trust**
Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it.
Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building on inclusive culture for us all to succeed.
**Diversity & Inclusion**
At Allianz, we value diversity and inclusion and back this up with our accreditations, Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.
At Allianz, we encourage our people to advocate for what they need, we listen, and we act - this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.
**Join us - Let’s Care for Tomorrow.**
**Job Level**:
Professional
**Location**:
- Guildford, ENG, GB, GU1 1DB**Area of Expertise**:
Finance & Accounting
**Unit**:
Allianz UK
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