Customer Service Advisor

4 months ago


London, United Kingdom Residential Management Group Full time

**JOB ROLE: Customer Service Advisor**

**SALARY**: £23,382.71 per annum

**LOCATION: London Victoria**

**HOURS PER WEEK: 37.5 hours**

**ABOUT THE ROLE**

As a Customer Service Advisor, your role involves understanding and assessing customer inquiries, providing appropriate advice and solutions, maintaining accurate records, and ensuring compliance with standards. You’ll also support colleagues, stay informed about regulatory requirements, and identify sales opportunities. Overall, your focus is on enhancing customer satisfaction and operational efficiency.

**BENEFITS PACKAGE**:

- 25 days annual leave plus Bank Holidays, plus a company gift day so you never have to work on your Birthday
- Life Assurance - 4 x basic salary
- Pension - generous pension scheme
- Free and confidential access to full Employee Assistance Programme
- Annual salary review
- Employee Referral scheme with rewards up to £1,000 per referral
- Employee Well-being initiatives - monthly calendar
- Corporate Social Responsibility events throughout the year
- Sponsorship for study and professional qualifications (up to 5 study days)
- Exclusive access to MSc. Property Management & Investment - De Montfort University
- Payment of annual professional subscriptions such as IRPM, RICS
- Personal interest free Loans for purchases of Bikes, laptops, etc.
- Eye Care discount
- Group portal to a whole host of discounts on gyms, retail, groceries, leisure, electronics and much more.

**Salary**: £14,956.98-£36,292.42 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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