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Revenue Protection Officer

7 months ago

St Helens, United Kingdom Carlisle Support Services Full time

We have opportunities for a Gate-line Operator based in St Helens

As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do' attitude, strong customer focus, excellent communication skills and a good standard of numeracy and literacy. You will be smart, well presented and happy to wear the uniform provided.

**Shift Pattern/Hours**

Various Shifts
- Please note that applicants must be able to attend Harrogate Train Station by 05:55hrs for early shifts and work up to 00:30hrs on late shifts so ideally should live locally._

**Key Personal Capabilities**
- Good communications skills (written and oral)
- The role requires the ability to stand for long periods of time
- The ability to exercise a high level of customer service skills when dealing with customers
- Must have reasonable numeric skills
- Excellent customer service and people engagement skills
- Manage and control electronic ticket gates on the Station (Training provided)
- Assist in the selling of tickets (Training provided)
- Respond courteously and effectively to all customers ensuring they are dealt with in a polite, welcoming and professional manner
- Dissemination of train travel information
- Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gateline flows at peak times
- Assist customers who encounter difficulties using the gates, using discretion when needed
- Work as directed by the Station Supervisor or Station Manager

**#IHPNTH**

**Job Type**: Permanent

**Salary**: £10.90 per hour

Work Location: In person