Service Designer

6 months ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES**

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.

**The Role**:
As a Service Designer you can make your own powerful contribution to Westminster’s success. You’ll work across our entire Digital and Innovation portfolio, supporting activities throughout IT and technology with a particular focus on our ambition to build a city that supports and celebrates all its communities. You could be asked to work in a number of different ways, from being part of a team focused on improving product, to joining a project team using Agile methodologies to deliver agreed outcomes, to being a member of a service team delivering against a set of requirements.

Driving change to our organisation’s culture, you’ll work to specify and design end-to-end services for our most complex and interdependent services. Helping to define user needs, business objectives and the scope, constraints, evaluation and prioritisation of user stories, you’ll identify and mitigate design challenges. We’ll also expect you to work with senior leaders to determine service opportunities and specify effective business solutions - these will include improvements in information systems, data management, practices, organisation and equipment.

But your work won’t stop here - you’ll also support service areas as they map their business flows, and prototype services and interactions to help them understand the possibilities of transformation. It will be your job to ensure that the views of all parties, including end-users, are fully considered, verified and validated, and that appropriate prioritisation is applied to meet business objectives. In addition, we’ll expect you to contribute to the iterative design and development process, and use data and narratives to improve the services we provide.

Please refer to the **Job Description** for more information.

**About You**:
With a good understanding of service design principles, practices and methods, and well developed knowledge of product development methodology, frameworks and principles, you’ll be up to speed with the latest technologies, including cloud technology, agile delivery and software practices. In addition, we’ll expect you to understand the principles and benefits of user research, the cross-government DDAT framework, systems thinking and service design.

It’s important that you have the ability to work in multi-disciplinary teams to design, build and improve services, and the skills to help unlock creative thinking. Capable of facilitating cross-organisational work and helping the disparate parts of an organisation map and understand its interdependencies, you’ll be adept at building positive relationships with a wide range of stakeholders. With this in mind, you’ll possess superb influencing, persuasion and communication skills.

With experience of working in service design teams to help an organisation understand and solve complex problems, you’ll be ready to guide design decisions in complex service areas, help stakeholders see opportunities, and lead process change while plotting the path forward. We’ll also expect you to possess the ability to understand technical complexity and risks, run collaborative design activities, and help services build and deliver on their visions of transformation.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working di

  • Senior Service Designer

    6 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES** Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first. Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small...

  • Operational Design Lead

    6 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF DAPHNE’S INSIGHT** Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their colleagues every day. Daphne, our champion for people with learning difficulties, is a real beacon. She doesn’t just advocate for colleagues with these...

  • Senior Creative Services Officer

    6 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM** Innovation and Change in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations. Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps...

  • Day/night Guest Services Agent

    6 months ago

    Westminster, United Kingdom 55 Le Mirage Full time

    **_The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington._** **_At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable - We put people at the heart of everything we do and are looking to...

  • Ict Technical Specialist

    6 months ago

    Westminster, United Kingdom Link Financial Outsourcing Full time

    **Company Overview** Link Financial is one of Europe’s most trusted outsourced servicers and purchasers of consumer and business loans. For over 22 years, our scale, professionalism, and expertise has made Link Financial the partner of choice for many of the world’s leading banks and providers of credit which is why we are one of the top names in our...

  • Personal Service Coordinator

    4 days ago

    Westminster Abbey, United Kingdom Corinthia Hotel London Full time

    About UsCorinthia London combines contemporary flair with traditional grandeur, making it an elegant and uplifting grand hotel. We are intelligently designed for modern life, located in the heart of London.The In Room Dining Coordinator plays a vital role in assisting the Room Service team, ensuring our guests receive an unrivalled service that meets and...

  • Boutique Store Supervisor

    7 months ago

    Westminster, United Kingdom 360 Talent London Full time

    **Boutique Supervisor** **Travel Accessories & Bags** **Central London** COMPANY: Refind accessories brand, designing bags for the outdoors, to daily use, with the sleek designs it's great to use for business and traveling he story behind their design. The accessories are refined, and their leathers are sourced and made in Europe, offering the best artisan...

  • IT Customer Support Technician

    2 months ago

    Westminster Abbey, United Kingdom CV-Library Full time

    Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: IT Customer Support Technician - Digital Workplace Services Located: Central London (On-Site) Package: Competitive salary, plus bonus and excellent company benefits About Ricoh: Ricoh is a global technology...

  • User Researcher

    6 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES** Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first. Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small...

  • Place Shaping Officer

    6 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF SERENA’S VISION** Regeneration, Economy and Planning in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street...

  • Delivery Lead

    6 months ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF DAPHNE’S INSIGHT** Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their colleagues every day. Daphne, our champion for people with learning difficulties, is a real beacon. She doesn’t just advocate for colleagues with these...

  • Advanced Substance Misuse Practitioner

    6 months ago

    Westminster, United Kingdom Turning Point Full time

    **Job Introduction**: Do you want to help build a brighter future for communities and individuals in Westminster, Kensington & Chelsea doing a highly rewarding job. Turning Point’s drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about...

  • Director of Residential Services

    1 week ago

    City of Westminster, Greater London, United Kingdom CV-Library Full time

    Job Overview: Remedy Social Work is seeking a skilled professional to fill the role of Director of Residential Services. As part of our team, you will be responsible for leading our Leasehold and Income Service, ensuring exceptional customer experience for residents.Key Responsibilities:1. Develop and implement policies and procedures to improve service...

  • Sales Assistant

    7 months ago

    Westminster, United Kingdom 360 Talent London Full time

    **_SALES ASSOCIATE - LUXURY KIDSWEAR_** **_BOUTIQUE IN MARYLEBONE - LONDON _** **About**: - French Kidswear Brand with a large clothing collection across a range of designer t-shirts, dresses, shorts and accessories - Elegance, Timeless Fashion, and Identified with refined style and exquisite - Healthy culture and the opportunity to progress within the...

  • Sales Ambassador

    6 months ago

    Westminster, United Kingdom Mandy Truong Full time

    **SALES AMBASSADOR** **WOMENSWEAR - MAYFAIR** **FULL TIME ONLY** **THE COMPANY** - Ready to Wear Designer, Huge global presence and reputation - Renown for its ready to wear, shoes, and leather goods - Located at one of the busiest fashion department stores, London **PERSONAL PROFILE** - Have a minimum of 3 years of premium or luxury sales experience,...

  • Sales Advisor

    6 months ago

    Westminster, United Kingdom 360 Talent London Full time

    **SALES ADVISOR - LUXURY WOMENSWEAR** **MAYFAIR, LONDON** **FULL TIME ONLY** **THE COMPANY** - Designer Brand with huge global presence and reputation - Renown for its ready to wear, shoes, and leather goods - Located at one of the busiest fashion department stores, London **PERSONAL PROFILE** - Have a minimum of 2 years of premium or luxury sales...

  • Business Support Officer

    6 months ago

    Westminster, United Kingdom REAN LONDON LTD Full time

    Organising and minuting a variety of different complex and highly confidential meetings, including child protection conferences, strategy meetings and serious youth violence meetings, ensuring that these are well facilitated and documented in a timely way. To support the LADO (Local Authority Designated Officer) service with minuting confidential...

  • Store Manager

    8 months ago

    Westminster, United Kingdom 360 Talent London Full time

    **STORE MANAGER** **LUXURY TRAVEL PRODUCTS** **GREEN PARK, LONDON** **COMPANY**: - Luxury travel Luggage, Accessories Company - Excellent products, well-designed and manufactures - Working between Mon-Sat (Sun Closed) **RESPONSIBILITIES**: - Managing the store stock operations, inbound and outbound deliveries, and stock inventories - Ensure to maintain...

  • Store Supervisor, Central London

    7 months ago

    Westminster, United Kingdom 360 Talent London Full time

    **Store Supervisor** **Central London** **Full Time** **ABOUT**: - Luxury designer with a balance between fashion and a timeless wardrobe - Established in London with a global outlook - Amazng everyday collections **RESPONSABILIETIES**: - Reflect the luxury brand image through the service you deliver, your positive and professional attitude, dress code...

  • Digital Service Delivery Manager

    4 days ago

    City of Westminster, United Kingdom CV-Library Full time

    Digital Service Delivery Manager Westminster £550/day (Inside IR35) A dynamic organisation is seeking a Senior Delivery Manager with exceptional delivery management skills and a strong background in digital products. The successful candidate will be responsible for overseeing the delivery of the Digital and Innovation elements of the Report It...