Customer Service Administrator
4 days ago
**Customer Service Administrator**
**Swindon**
**Permanent**
**Full-time**
**£19,500 pa**
**Our client has** a fantastic opportunity for a self-motivated **Customer Services Administrator**to join their growing organisation.
**Key Responsibilities of the Customer Service Administrator**:
- To manage the Order Implementation and Acknowledgement Process.
- To manage the assigned Customer Order Book & Forecasting Process.
- To manage the assigned Customer Quotation process.
- To manage the Customer Returns Process.
- To support the External Sales Force in the provision of Data, Information and General Administrative Duties as requested.
- To provide Telephone Support to Customers & External Sales Personnel ensuring delivery in line with agreements.
- To control and report upon agreed Customer Stocking Levels & Specific Requirements of Customer Agreements we may enter into.
- To progress chase orders through the manufacturing process to ensure we meet with Customer requirements and timescales.
- To review, follow-up and evaluate assigned Web Enquiries in line with process.
- Build strong relationships with assigned accounts.
- Work effectively within the parameters of our Commercial & General Procedures.
**Skills & Experience Required**:
- Previous experience working in a Commercial Customer Services environment is essential
- Good Telephone manner.
- Excellent organisational and administrative skills.
- Excellent communication skills.
- Effective at developing internal and external relationships.
- Customer focused attitude and solver of problems.
- High levels of motivation and attention to detail.
- Excellent time management skills - delivering on time.
- MS Office experience.
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