Care Team Supervisor

2 weeks ago


Luton, United Kingdom My Homecare Herts,Beds & Bucks Full time

seeking**Join Our Team - Care Team Supervisor Needed**

**My Homecare Herts, Beds & Bucks** is seeking a Care Team Supervisor to join our dedicated team. We've earned a great reputation through strong relationships with clients, staff, CQC, and local authorities. Our success stems from our people-first approach.

**Role Overview**: Reporting to the Registered Manager, you will oversee and support our field-based care workers. Your responsibilities include ensuring client needs are met while maintaining compliance with CQC standards and local policies.

**Key Responsibilities**:

- Manage pre-join and onboarding processes for carers and clients
- Handle absence and performance management
- Improve systems, facilities, and communications with clients
- Maintain up-to-date company policies and procedures
- Handle complaints/incidents/accidents with good documentation practices
- Provide emergency care cover as needed
- Oversee client and staff reviews
- Ensure compliance of client and staff files with CQC standards
- Support office colleagues, supervisors, and senior managers
- Liaise with key care professionals
- Maintain accurate records
- Assist with out-of-hours mobile duties on a rotational basis
- Line manage field care staff
- Act as Deputy for the Registered Manager when needed

**Desired Experience**:

- Problem identification and prioritization
- Office efficiency improvements
- Strong communication skills
- Self-starter with initiative
- Team-oriented mindset
- Business acumen with high standards of accuracy and professionalism
- Reliability, availability, and confidentiality

**What We Offer**:

- Competitive salary (Pro-Rata)*
- 20 days holiday + 8 days Bank Holiday
- CPD opportunities
- NI / Pension Contributions
- Additional training as needed
- Free uniforms
- Opportunities for personal development and advancement
- Supportive work environment
- £100.00 referral reward*
- Dedicated support from your line manager
- Regular supervision and appraisals
- Employee recognition

**Job Types**: Part-time, Permanent

Pay: From £12.00 per hour

Expected hours: 30 per week

**Benefits**:

- Company events
- Company pension
- Free or subsidised travel
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Care: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence and Car (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CTS190624


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