Field Care Supervisor

4 months ago

Luton, United Kingdom My Homecare Herts,Beds & Bucks Full time

My Homecare Herts, Beds & Bucks are currently seeking a Field Care Supervisor to join our team.

We have grown a fantastic reputation from building good relationships with our clients, staff, CQC, and local authorities. Our success is due to our focus on people - both our clients and our staff.

We are looking for an experienced Care Supervisor who wants to make a difference, to join our dynamic care team.

We have clients in a number of areas including Luton, Dunstable, Harpenden, and surrounding areas

The role holder will be reporting directly to the Registered Manager and will be responsible for the ongoing support of field-based care workers. Plus ensuring that client / service user requirements are met whilst maintaining compliance of care standards in accordance with CQC fundamental standards and local authority policies and procedures.

**Main tasks will include (but are not limited to)**
- Pre-join and onboarding process for carers and clients
- Absence and performance management in line with company policy
- Development and improvement of systems, facilities, staff, and all communications with existing and future clients
- Ensure all Company policies and procedures are kept up to date
- Good Documentation Practice skills: logging and dealing with the complaints / incident / accident process and maintaining contact with the complainant at all stages of the process
- Provide care cover as required (in emergencies)
- Oversee the client and staff regular review and feedback process
- Ensure all client and staff files are compliant with CQC fundamental standards
- Provide support to office colleagues, supervisors and senior managers
- Liaising with Key Care professionals as required
- Create and maintain accurate records
- Assist with running out of hours mobile on a rota basis
- Line manage Field Care Staff
- Deputise for Registered Manager in their absence

**Desirable Experience**:

- Identifying problems and prioritising the actions necessary to solve them.
- Identify where improvements could be made to improve the efficiency of the office
- Good all round communicator
- Self-starter - ability to work on own initiative, without waiting for direction
- Demonstrate the desire to become part of the team
- Desire to learn about the business and present a high standard of accuracy, time management and professional conduct at all times whether to external partners, clients or colleagues
- Reliable and Trustworthy; always in post and available when expected to be, agreeable to working/availability outside contracted hours occasionally if necessary
- Maintaining absolute confidentiality of all information

**What we offer**
- A competitive annual salary (Pro-Rata)*
- 20 days holiday + 8 days Bank Holiday
- Opportunity for Continuing Professional Development
- NI / Pension Contributions
- Additional training where required.
- Free uniforms
- Opportunity for personal development and advancement within the company.
- supportive working environment.
- £100.00 reward for staff referrals*
- Dedicated support from your line manager
- Regular supervision and appraisals
- Employee recognition

**Job Types**: Permanent, Part-time
Part-time hours: 30 per week

**Salary**: From £23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Free or subsidised travel
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Care: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence and Car (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: MHCHBBFCS221123

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