Mortgages - Arrears and Service Team Leader - Post

5 months ago


Harpenden, United Kingdom Harpenden Building Society Full time

The Harpenden Building Society is seeking a full time Arrears and Servicing Team Leader in the Post Completions team of the Mortgage Operations Department.

The role is a full time role offering hybrid working of approximately 2-3 days per week at the office in Harpenden.

The role is responsible for the efficient operation of the Post-Completion team, including operations, customer service, arrears, collections, forbearance, security and safety in line with the Society’s objectives. They provide direction, support, training, and supervision to the Post-Completion team to ensure the delivery of a high level of customer service. They also review and develop processes and procedures to be used across the team and assist with any training needs and requirements within the team.

**Key Responsibilities**:

- Manage the Post-Completion team and monitor the performance of the team to ensure that service is delivered to in line with internal service level agreements, as described in the annual objectives.
- Manage Arrears & Forbearance activities
- ensuring compliance with regulatory requirements.
- Identify and action training and development needs of the team.
- Ensure sufficient staffing levels are maintained.
- Complete regular 121 meetings with the team.
- Ensure that Performance Development Reviews are completed with the team in a timely manner.
- Encourage personal professional development to build capacity, develop potential and support career development within the society.
- Regular updates to the Mortgage Processing & Servicing Manager on the performance of the team
- Manage and update relevant data for management information reporting.
- Ensure that the procedures manual is maintained.
- Deal with other related duties as requested by the management team.
- Maintain sound knowledge and understanding of applicable regulations relating to the role.
- To ensure that work is completed in accordance with Society procedures and policies.
- To perform all tasks/service in line with the agreed quality assurance framework.
- Ensure that all team members are fully trained to identify and support vulnerable customers.

**Salary**: £32,000.00-£36,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Do you have experience in mortgage arrears and servicing?
- Do you have experience in Leading a Team?

Work Location: Hybrid remote in Harpenden., AL5 4HU


  • Mortgage Broker

    7 days ago


    Harpenden, United Kingdom CV-Library Full time

    Job Overview: A Mortgage Broker acts as an intermediary between borrowers and lenders to help clients secure the best mortgage products to meet their financial needs. The broker assesses clients' financial situations, advises on suitable loan options, and guides them through the mortgage application process. This role requires strong knowledge of the...


  • Harpenden, Hertfordshire, United Kingdom mbi Staffing Full time

    We are currently seeking a Mortgage Finance Professional to join our team at mbi Staffing in Hertfordshire. As a Mortgage Broker, you will have the opportunity to work with smaller and larger organisations in the area.The successful candidate will have the skills and expertise to source and secure mortgage funding for clients, and will work closely with our...


  • Harpenden, United Kingdom CV-Library Full time

    Do you have experience in financial services, financial planning or mortgages? * Are you looking for a part time role to supplement your lifestyle? * Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? Recruitment Index are proud to represent our Harpenden based client, in the search for an...

  • Bar Team Leader

    3 weeks ago


    Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    We are seeking a skilled Bar Manager to lead our team in a fine dining restaurant based in Harpenden. This is a fantastic opportunity to work in a Michelin guide restaurant with a strong focus on exceptional customer service.Requirements:Previous experience in a similar role within the hospitality industryKnowledge of food safety standards and...

  • Bar Team Leader

    3 weeks ago


    Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    We are seeking a skilled Bar Manager to lead our team at a fine dining restaurant in Harpenden. This is an excellent opportunity to work in a Michelin guide restaurant with a strong focus on customer satisfaction.Requirements:Previous experience in a similar role within the hospitality industryKnowledge of food safety standards and regulationsStrong...


  • Harpenden, United Kingdom Dor-2-Dor Full time

    Dor-2-Dor is a family-run local business; we have been operating in Harpenden for over 30 years distributing leaflets for local businesses. We are looking for a highly energetic and motivated individual who loves being outdoors and walking for long periods. We are currently seeking a Post Person to join our team. As a Post Person delivering leaflets, you...

  • Bar Team Leader

    3 weeks ago


    Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    We are seeking a skilled Bar Manager to lead our team in a fine dining restaurant based in Harpenden. This is a fantastic opportunity to work in a Michelin guide restaurant with a dynamic team.Requirements:Previous experience in a similar role within the hospitality industry- Knowledge of food safety standards and regulations- Strong leadership and team...

  • Store Leader

    6 months ago


    Harpenden, United Kingdom WHSmith Full time

    As a Store Leader in our Harpenden store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us, whether it’s their...

  • Bar Team Leader

    3 weeks ago


    Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    We are seeking a skilled Bar Manager to lead our fine dining restaurant in Harpenden. This is an excellent opportunity to work in a Michelin guide restaurant with a 5-day week schedule and 7-day bar operations.Requirements:Previous experience in a similar role within the hospitality industry- Knowledge of food safety standards and regulations- Strong...


  • Harpenden, Hertfordshire, United Kingdom Wells & Co Full time

    Front of House Supervisor OpportunityWells & Co is seeking a skilled Front of House Supervisor to lead our team in delivering exceptional customer experiences and mouth-watering food offerings at our Harpenden pub and restaurant.Key Responsibilities: Take responsibility for the customer journey, ensuring a second-to-none experience Take accurate orders and...


  • Harpenden, Hertfordshire, United Kingdom Dogs Trust Full time

    **About this role:**We're looking for a commercially minded Assistant Store Manager to:build and inspire a team of volunteerstake personal ownership for the store's performance, maximise profits and deliver excellent customer servicebe instrumental in ensuring the store is a successful hub of the community, working closely with Rehoming Centres and...


  • Harpenden, United Kingdom Dor-2-Dor Full time

    Dor-2-Dor is a family-run local business; we have been operating in Harpenden for over 30 years distributing leaflets for local businesses. We are looking for a highly energetic and motivated individual who loves being outdoors and walking for long periods. We are currently seeking a Post Person to join our team. As a Post Person delivering leaflets, you...


  • Harpenden, Hertfordshire, United Kingdom Dogs Trust Full time

    About this role:We are seeking a commercially minded Retail Store Team Leader to join our busy team in Harpenden. As a key member of our retail store team, you will be responsible for building and inspiring a team of volunteers, taking personal ownership for the performance of the store, maximising profits and delivering excellent customer service.About...


  • Harpenden, United Kingdom Greene King Full time

    We’re in need of some talented individuals to join us as a hospitality Team leader on a full time and part time basis at Inn on the Green Harpenden As part of our award-winning Greene King Locals Pub Team, your role will be supporting in leading a warm welcoming pub that is always lively, fun, and a team with a genuine desire to please the customer....


  • Harpenden, United Kingdom Harpenden Building Society Full time

    The Harpenden Building Society have a new opportunity to assist the Commercial team with a Commercial Support Executive role. Based at the Head Office in Harpenden, the role will support the Society Commercial Managers in the ongoing development of our mortgage and savings proposition, as well as managing our mortgage retention process and implementation of...

  • Hospitality Leader

    4 weeks ago


    Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    We are seeking a seasoned Hospitality Leader to oversee the bar operations at a prestigious fine dining restaurant in Harpenden. This is an exceptional opportunity to work in a Michelin-starred establishment.Key responsibilities include:Leading a high-performing team to deliver exceptional customer serviceManaging bar operations, including inventory control...


  • Harpenden, Hertfordshire, United Kingdom Giggling Squid Full time

    Restaurant SupervisorAt Giggling Squid, we're on the lookout for talented Restaurant Supervisors with great leadership skills to develop their careers while inspiring our teams to continue our business success.As a Restaurant Supervisor, you'll be part of a family-run business that's passionate about making our restaurants a great place to both work and...


  • Harpenden, United Kingdom Wells & Co. Careers Full time

    We are seeking a Front of House Supervisor to join our team at The Old Cock Inn, a charming pub and restaurant in the heart of Harpenden. Our establishment offers a unique blend of traditional hospitality and modern amenities, making it an ideal place to work and socialize.Your Role: As a Front of House Supervisor, you will be responsible for leading our...


  • Harpenden, Hertfordshire, United Kingdom Giggling Squid Full time

    Restaurant SupervisorAt Giggling Squid, we're passionate about creating a great guest experience, and we're looking for talented Restaurant Supervisors to help us achieve this.We're a family-run business with a passion for Thai culture, and we employ people who share our values and enthusiasm. As a Restaurant Supervisor, you'll be part of a dynamic team...

  • Restaurant Leader

    4 weeks ago


    Harpenden, Hertfordshire, United Kingdom Giggling Squid Full time

    Join Our Team as a Restaurant SupervisorGiggling Squid is a leading Thai restaurant group in the UK, known for its exceptional service and authentic cuisine. We're seeking a talented Restaurant Supervisor to join our team and help drive our continued success.As a Restaurant Supervisor, you'll be responsible for leading our front-of-house team and ensuring...