Mortgages - Arrears and Service Team Leader - Post

6 months ago


Harpenden, United Kingdom Harpenden Building Society Full time

The Harpenden Building Society is seeking a full time Arrears and Servicing Team Leader in the Post Completions team of the Mortgage Operations Department.

The role is a full time role offering hybrid working of approximately 2-3 days per week at the office in Harpenden.

The role is responsible for the efficient operation of the Post-Completion team, including operations, customer service, arrears, collections, forbearance, security and safety in line with the Society’s objectives. They provide direction, support, training, and supervision to the Post-Completion team to ensure the delivery of a high level of customer service. They also review and develop processes and procedures to be used across the team and assist with any training needs and requirements within the team.

**Key Responsibilities**:

- Manage the Post-Completion team and monitor the performance of the team to ensure that service is delivered to in line with internal service level agreements, as described in the annual objectives.
- Manage Arrears & Forbearance activities
- ensuring compliance with regulatory requirements.
- Identify and action training and development needs of the team.
- Ensure sufficient staffing levels are maintained.
- Complete regular 121 meetings with the team.
- Ensure that Performance Development Reviews are completed with the team in a timely manner.
- Encourage personal professional development to build capacity, develop potential and support career development within the society.
- Regular updates to the Mortgage Processing & Servicing Manager on the performance of the team
- Manage and update relevant data for management information reporting.
- Ensure that the procedures manual is maintained.
- Deal with other related duties as requested by the management team.
- Maintain sound knowledge and understanding of applicable regulations relating to the role.
- To ensure that work is completed in accordance with Society procedures and policies.
- To perform all tasks/service in line with the agreed quality assurance framework.
- Ensure that all team members are fully trained to identify and support vulnerable customers.

**Salary**: £32,000.00-£36,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Do you have experience in mortgage arrears and servicing?
- Do you have experience in Leading a Team?

Work Location: Hybrid remote in Harpenden., AL5 4HU


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