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Cctv Control Room Operator

3 months ago

Bristol, United Kingdom Arc Monitoring Full time

**Arc Monitoring - CCTV Operator Opportunity - Filton, Bristol**

**£26,426,40 (Includes unsocial hours) + excellent benefits.**

Arc is an industry leading and award winning CCTV Operating and Alarm Receiving Centre. We monitor sites across the UK from our recently refurbished, high spec, busy, control room.

**What we expect from our Control room operators**
- Monitoring CCTV Activity and images for criminal or suspicious activity.
- Taking incoming and making outgoing telephone calls, liaising with customers, clients and security companies.
- Updating and reporting on clients recorded information and creating brief incident reports.
- Handling and management of alarms.

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible, The role would suit someone with call handling experience who is unafraid to multi-task.

Teamwork is vital in this environment and you will need to be fully committed in supporting your colleagues. No matter the challenge, youll take the time to build on your knowledge and experience to deliver the excellent, Arc service.

We are currently looking for full time team members to work night shifts in our 24/7 Control room.

Working 12 hour shifts | 4 Nights on - 4 Nights off | 20:00 - 08:00

**Screenng & Training**

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded). Courses run between 08:00 - 18:00 for 3 consecutive days.

You will also be required to attend a minimum of 20 hours training in house, typically between the hours of 08:00 - 20:00, however these hours can be adjusted to suit individual needs.

**What can you expect from us**

You will be given great training opportunities for progression and development.

There is a good salary to look forward to as well as 240 hours (or 20 shifts), holiday allowance each year.

Enhanced rates for public holidays. We offer a double hourly rate during bank holidays and triple pay during Christmas Day, Boxing Day and New Years Day.

Birthday Bonus. £50 bonus paid in the month of your birthday.

Pizza Fridays on the last Friday of the month.

As a CCTV operator, there will be occassions where you will be reporting on criminal activity. We offer a £35 bonus to you should you successfully view a crime and forward the information onto the Emergency Services who subsequently make an arrest.

**Medicash**

You will be able to make the most of our health cash plan. The plan can be used to cover a range of essential healthcare expenses such as dental treatment, dental checkups, optical care, physiotherapy and more. You can also take advantage of the plans non cash offer benefits such as the virtual GP.

On top of all these great benefits, you will also have access to discounts on things like, cinema tickets, gym memberships, retail stores and more

**How to apply?**

If you have the skills and integrity we're looking for, this fast-paced role could be the start of a successful journey.

**Job Types**: Full-time, Permanent

**Salary**: £26,426.40 per year

**Benefits**:

- Casual dress
- Company events
- Free flu jabs
- On-site parking
- Wellness programme

Schedule:

- 12 hour shift
- Night shift

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person