Welfare Advisor

2 weeks ago

Glasgow, United Kingdom Advice Direct Scotland Full time

**32 Hours Per Week**

**4 Days a week**

**9 am-6pm (1-hour lunch and 2 x 15 min break)**

**Role purpose**

To assist in providing an efficient and effective Welfare Benefits service within a contact centre setting. You must be able to assess eligibility, maximise income and review and appeal decisions as appropriate.

**General Role**
- Keep current with legislation, policies and procedures and undertake appropriate training.
- Maximise benefits to customers.
- Work to high quality standards.

**Casework**
- Provide advice work covering the full range of Welfare Benefits law.
- Act where necessary by calculating, drafting or writing letters and producing written submissions for customers as appropriate.
- Negotiate with third parties.
- Ensure income maximisation through the take up of appropriate benefits.
- Prepare paper submissions to the appropriate statutory bodies, tribunals, and courts as appropriate.
- Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
- Ensure that all casework conforms to quality standard.

**Person Specification**
- Knowledge and experience of giving competent accurate Welfare Benefits advice casework to SNS quality standards. **(Essential)**:

- Understanding the implications of Welfare Reform and the impact on customers and families **(Essential)**:

- Effective oral and IT communication skills **(Essential)**:

- Effective writing skills with particular emphasis on negotiating, preparing reviews, reports, and correspondence. **(Essential)**:

- Ability to prioritise own work, and meet key date deadlines and targets. **(Essential)**:

- Ability to manage a varied caseload and the ability to multi-task. **(Essential)**:

- Ability to effectively use IT in the provision of advice and the preparation of reports and submissions. **(Desirable)**:

- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. **(Essential)**:

- Ability to accurately calculate benefit entitlements and help maximise income. **(Essential)**:

- Flexibility and willingness to work as part of a team. **(Essential)**:

- Ability to monitor and maintain own standards. **(Essential)**:

- Ensuring impartiality and confidentiality at all times. **(Essential)**:

- Interpreting and explaining legislation, official documents, or the content of letters to clients. **(Essential)**:

- Active Listening skills. **(Essential)**:

- Interpersonal skills by demonstrating an empathetic, inclusive and reassuring attitude. **(Essential)**:

- Ability to cope with stressful and emotionally charged situations. **(Essential)**:

- Ability to remain patient and calm whilst under pressure. **(Essential)**:

- Have good problem-solving skills. **(Essential)**

**Salary**: £23,642.52 per year

**Benefits**:

- Life insurance
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Trainer: 1-2 years (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person

Application deadline: 16/03/2024

Reference ID: OPP24

Expected start date: 01/04/2024

**Salary**: £23,642.52 per year

Schedule:

- Monday to Friday

**Experience**:

- Welfare Benefits service: 1 year (required)

Ability to Commute:

- Glasgow (required)

Work Location: In person

Application deadline: 16/03/2024
Reference ID: OPP24

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