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Customer Service Advisor

4 weeks ago

Glasgow, United Kingdom Search Consultancy Full time

The company
My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business whoemploy over 1,800 people nationwide.
When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work. They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning& Development team to maximise personal and professional development.
The role
Customer Service Advisor
The Customer Service Advisor will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner.
Other duties and responsibilities include, but not limited to:

- Taking inbound calls from customers
- Providing quotations and processing orders
- Operating and maintaining spreadsheets
- Liaising with internal departments and external stakeholders
- Producing weekly reports
- Raising contracts and discussing with customers
In return for the above, you will receive:

- Salary of between £23 ,000 - £25,000 dependent on experience
- Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
- Great additional benefits including staff incentives and loyalty holidays
- Employee Welfare Fund (company funded social events)
- Access to in-house Learning & Development team
About you
You will have a proven track record within a customer focussed environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment.
You will also have:

- Experience of working in the hire industry would be advantageous
- The ability to work effectively under pressure and prioritise your workload
- The ability to meet deadlines
- Strong attention to detail and be highly organised
- Effective communication skills, both written and verbal
- Proficient skills in MS Office packages including Excel and Word
If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week.

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