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Customer Service Advisor
3 months ago
The Company
kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.
At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.
We are recuriting a customer Service Advisor to join our team in Featherstone, Wakefield on a fixed term basis unitl December 2024.
Purpose of the job
To guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints), by answering in a timely manner and solving pro-actively any concern that might occur.
**Key Responsibilities include**:
- Order entry
- Managing stock levels
- Dealing/processing customer complaints
- Follow up on open orders
- Dealing with new business enquires
Skills and Experience
Functional/Technical Skills and Experience
Experience in SAP and/or E1 + Salesforce
**International trade**: Incoterms, payment terms, transport, letters of credit
Excellent written and verbal communication in local language
Problem solving
Proficient in English
Experience in an industrial company
Competencies
Autonomy
Attention to detail
Proactivity
Ability to work under time pressure and multi-tasking
Excellent customer focus
**A Team Player**: Willingness to interact and work with others
If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you
At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.