Reception Team Leader

5 months ago


Maidstone, United Kingdom Orida Hotel Full time

**Company description**

ORIDA Hotel Maidstone is located off the M20, less than 10 minutes from central Maidstone. A Perfect destination for families and couples to take in countryside scenery at Leeds Castle and Mote Park, both less than four miles away. The motorway also provides links to Dover and the Channel Tunnel.

With 146 spacious bedrooms, our valued guests will enjoy every comfort ORIDA has to offer. Such as our quality restaurant, lounge bar, Starbucks cafe and ORIDA Health featuring an indoor pool, whirlpool, sauna, spa and gym.

Experience of working in hospitality front of house is essential

**Job description**

It's all about personality As a receptionist, you will provide reception services for guests contributing to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our guests and as a team leader must perform the following tasks to the highest standards:

- Assist the front office manager with the daily running of the front office department
- Ensure the staff are trained fully in all aspects of the front office role
- Assist in the rota ing for the front office team
- Motivate and lead the front office team
- Cover duty management shifts for the hotel
- Assist with guest queries in a timely and efficient manner
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Duty Manager are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

The main shift patterns are 7 am - 3 pm and 3 pm - 11 pm. There may also be an option to work a middle shift depending on the business needs for the day. It will be 5 days out of 7 including weekends on a rota basis.

This could be the perfect opportunity for an experienced receptionist looking for their first supervisory role or an experienced supervisor looking to gain experience in a different hotel.

Work remotely
- No

There are some great benefits of coming to work for us which include:

- complimentary gym and pool membership
- discounted hotel stays
- complimentary meal for 2 for your birthday
- uniform provided
- free meals on duty
- free parking
- pension scheme

**Job Type**: Zero hours contract

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person



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