Client Configuration Co-ordinator

2 weeks ago

Birmingham, United Kingdom Holman Full time

We have an exciting opportunity that has arisen for a **Systems Configuration** **Lead** to join our growing **Performance Excellence Team **here at Holman UK. The role could be out of our HQ in **Chippenham** or in our new **Birmingham** office near the NEC. For the first **1-2 weeks** you’ll need to spend some time in the office at least 5 days a week before you move over to our hybrid model of **Tues-Thurs** in the office whilst working from home on a **Monday** and **Friday**, so please bear this in mind when applying. This is a permanent opportunity and we are looking to pay circa **£35,000 - £40,000 **depending on experience.

**Key Responsibilities will include**:

- Manage configuration changes, to support both the onboarding of new clients and changes of services for existing customers.
- Manage and monitor the day-to-day focus and activities of cross functional project teams, ensuring required tasks are concluded in a timely manner and deploy mitigating actions to protect service level commitments.
- Create and maintain project templates, custom fields, forms, reports and dashboards in the workflow and project management tool used by the business.
- Attend required meetings, briefing team members on recent configuration changes and chairing these meetings as required.
- Manage client set-up projects through to completion.
- Manage the library of bespoke client data fields.
- Manage the configuration of internal systems in line with our contractual obligations.
- Maintain configuration records to support the configuration change impact assessment process and contribute to systems configuration best practice and standards documentation.
- Manage and monitor the day-to-day focus and activities of the cross functional project team, ensuring required tasks are concluded in a timely manner and deploy mitigating actions to protect service level commitments.
- Complete post implementation / program termination reviews
- Coordinate the Insurance Policy Management process, escalating issues and impact assessing new policies.
- Create and maintain project templates, custom fields, forms, reports and dashboards in the workflow and project management tool used by the business.
- Maintenance and archiving of workflow and project management tool in consultation with business stakeholders.
- Ad hoc tasks as required by the business.

**What are we looking for?**
- A good general level of education is required and the ability to demonstrate good verbal and written communication skills, including report creation and analysis.
- Excellent administrative skills, with good levels of accuracy and attention to detail
- Ability to analyse business needs, scope requirements and project manage tasks through to a timely completion, ensuring stakeholders are kept informed of progress.
- Knowledge of fleet management would be advantageous, although full training will be provided.

**What’s in it for you?**
- 25 days annual holiday entitlement (+ 8 bank holidays)
- Group Personal Pension Plan
- Death in Service insurance cover
- Critical illness insurance cover
- Free parking
- Health cash plan
- Partners In Excellence rewards - Partner of the Quarter, Partner of the Year
- Free Breakdown cover (eligible employees - service related)
- Long Service Awards, Support for further education / employee development.

**The need to know parts**:

- You must have the right to remain and work in the UK.
- Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

Pay: £35,000.00-£40,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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