Customer Service
4 weeks ago
_Adecco are proud to be recruiting on behalf of our prestigious client based in Chester for a French speaking Customer Service Specialist to work on 6 Month Contract._
- Our client is a global pharmaceutical company who develop and deliver medicines to patients who suffer with serious health conditions. Transforming patient's lives through science in oncology, haematology, immunology, and cardiovascular disease - andone of the most diverse and promising pipelines in the industry._
**_Salary_**_ - £15.00 per hour_
**_Hours_**_ - Monday to Friday, 35 Hours per week_
**_Location_**_ - Chester _
**_Benefits_**
- _Flexible working - flexible start and finish times, 50% home/office working_
- _Career and Qualifications support_
- _Free onsite parking_
**_Key requirements for the role_**
- _Experience in customer service and/or logistics (depending on market volume and complexity)_
- _Fluent in English and French_
- _Advance knowledge and use of Office productivity tools_
**_Main Responsibilities_**
- _Interface with French speaking customers to receive and process orders_
- _Handle billing and account inquiries as well as complaints._
- _Investigate and resolve any issues for the customer while maintaining and projecting a professional image._
- _Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)_
- _Good working knowledge of company systems, procedures, policies and controls, information sources and analytically techniques_
- _Receive orders and enter them in SAP system within timely manner after performing validations on order following defined business rules_
- _Inform customers in case of quality issues related to product, recalls, or put on hold situations_
- _Handle back orders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs_
- _Monitor all open orders/deliveries until completion_
- _Archive order and delivery documents_
- _Determine root causes and inform customers of outcomes_
- _Route inquiries/complaints to related departments_
- _Mastering the understanding of business logistics and Handle through customer complaints the creation of debit/credit_
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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