Neighbourhood Officer X 2

1 month ago

London, United Kingdom Tower Hamlets Community Housing Full time

**Full Time, 37.5 hours per week**

**About the role**

We are currently seeking for two Neighbourhood Officers to join our team on a permanent basis.

In this key role you’ll be required to deliver a responsive, efficient and high-quality customer focused service to our residents. Providing a visible housing management presence on your patch, you will engage with our residents to improve satisfaction, communication and service delivery. You’ll be managing matters arising out of rights and obligations in a resident’s tenancy or lease agreement. You’ll also be responsible for pro-actively managing and monitoring estate and block issues to provide for well-managed, safe and attractive places for our community.

**About you**

You’ll be experienced in delivering excellent customer service and have proven experience in tenancy and leasehold management as well as knowledge of legislation and good practices relevant to leasehold and housing management. The post holder will have great analytical and problem-solving skills, with good IT knowledge. You’ll have the ability to interpret leases, complex information and management agreements. You’ll also have experience dealing with challenging or vulnerable customers and be able to develop good working relationships, influence and manage and find solutions for situations of conflict.

This role will sometimes require you to attend evening meetings including visits to estates and customer properties.

**What we offer you**

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.

**About THCH**

This is truly an exciting time to join our organisation as we’ve recently developed and launched our new corporate strategy. We’re proud to be a local housing provider with a social purpose. Join our team and help us to create places people are proud to call home.

**Interview Date: Week Commencing 1st August 2023**

INDLOW

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