Clinical Office Team Leader, Ophthalmology

2 weeks ago

Ashford, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

PREVIOUS APPLICANTS- PLEASE DO NOT RE-APPLY.

An exciting Band 5 opportunity has arisen to further improve the Ophthalmology Services at Ashford Hospital.

Ensure the successful management and leadership of the Clinical Office and Reception team for Ophthalmology in line with Trust Values, Strategic Objectives, Policies and Procedure.

Oversee the smooth running of the non-admitted patient pathway, and follow up outpatient waiting list. Robust management of the Doctors’ job planned outpatient activity, to ensure efficient use of Trust resources and a positive patient experience.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Effectively manage the clinical office, administration and Outpatient clinic capacity to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures.

Line Manager for the clinical office staff, reception staff, ward reception staff including appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures.

Robust planning and recording of all types of leave including annual leave, special leave, and sickness for Clinical Office staff. Facilitating regular team meetings with clinical office team.

Support the Service Management to ensure clinic capacity is maintained to prevent two-week-rule and 18 week breaches and request additional clinics as necessary, liaising directly with the Consultants, Doctors, Lead Orthoptist and Nursing team, to arrange availability of staff.

Upload and approve wait list initiative shifts for outpatient clinic activity to Locums nest.

Ensure clinics are not overbooked and necessary clinics are covered during times of annual leave and overall management of the transcriptions calendar.

Escalate any operational or capacity issues to Service Management to ensure compliance with Trust targets and quality of patient care.

Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken.

Review local standard office procedures and policies ensuring they are current and meet the requirements of the service and make changes to these policies when required.

Manage and book out the patients on the daily ASI lists through eRS identifying and raising sub-speciality capacity issues with Service Management.

Check Advice and Guidance requests from GP’s daily, expedite Consultant triage and respond back to the provider within 48 hours.

Must be conversant with Cerner, Evolve, LUNA, Locums nest and any other system relevant to your role. Must have working knowledge of these systems for in-putting and extracting relevant data in line with attendance at weekly non-admitted PTL meetings.

Attend monthly Chief Executive Team Brief and cascade to the clinical office team and junior medical staff.

Undertake projects as directed by the Service Manager.

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