Customer Service Advisor

2 weeks ago

Bristol, United Kingdom ALD Automotive Full time

ALD is uniquely positioned as an international organisation which has kept its Bristol-based family roots. We are proud to be part of the international French financial services firm, Société Générale, and to uphold the highest ethical and regulatory standards.

ALD Automotive is the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. Within the UK, ALD has a portfolio of over 150,000 leased and fleet managed vehicles, and is a market leader in innovation and service quality. A fully owned subsidiary of Société Générale we are global leaders in mobility solutions providing full service leasing and fleet management services, Ranked #3 Worldwide and #1 in Europe by number of contracts under management.

Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and OF COURSE OUR PEOPLE
- If you come to work for ALD, you’ll be part of this exciting journey.
- Are you looking to take the next step in your career?
- Are you looking for an exciting challenge, with plenty of growth opportunity?

The ALD Automotive Customer Service function provides market leading Customer Care and Telesales & Retention capability to ALD Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners. Providing expert Customer Care and Sales for both the ALD brand and for our White Label and Banking Partners, the Customer Service function is crucial to protecting and growing the ALD brand within the UK market.

We're delighted, as a result of a recent manufacturer partnership, to be driving forward a recruitment campaign to increase headcount across many of our customer facing teams with this being one of a number of vacancies;
**Key Purpose**
- Contribute to the achievement of the company’s objectives, by successful delivery of best in class service to customers, dealerships and broker partners ensuring all expectations are met.
- To ensure that all tasks within Dealer Services are completed with a high degree of accuracy to help support the business’ commercial objectives.

**Summary of Responsibilities**
- Develop and maintain a comprehensive understanding of ALD’s multiple business channels and business processes/systems ensuring customer requirements are responded to within specified service level.
- Development and maintain a comprehensive knowledge of finance products.
- Generate regular and accurate reporting when requested.
- Develop and maintain a detailed knowledge of each department’s key responsibilities and functions, and develop effective working relationships that ensure positive outcomes for the customer.
- Proactively look for opportunities to improve service delivery and customer satisfaction then make suggestions as appropriate ensuring line manager is fully informed of any issues which may impact the business.
- Undertake training to pass any reasonable qualification that maybe required as part of your role due to legislative requirements

**Essential Criteria**
- Previous experience within a telephone based customer service role
- Excellent communication skills: written, verbal.
- Excellent time management, planning, organisational skills
- Self-motivated with the ability to prioritise client requests
- Highly competent in Microsoft including MS Excel
- Develops others by sharing own experience and expertise

**What we can offer **
- Generous contributory pension scheme
- 25* days holiday, in addition to Bank Holidays
- Volunteering days to assist in charity work/CSR Initiatives
- An excellent CSR agenda - Ecovadis Certification
- Flexible working options available
- Study Leave where applicable
- Enhanced parental leave
- Occupational Health Programme
- Introduction bonuses for referring an Employee or Customer
- Access to LinkedIn Learning/time towards to your CPD
- Cycle2work Scheme
- EV charging points, bike storage, shower & changing facilities and car parking (limited)
- Progressive/collaborative culture

If you're excited about the prospect of working with us, and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need

  • Customer Service Advisor

    3 days ago

    Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £24,000** **Location : Bristol / Hybrid** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom The Curve Group Full time

    **Customer Service Advisor** Do you have a passion for customer service? Is putting your customers' needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. **Permanent Role** **Hours**: 37.5 hours per week. 9am-5pm Monday to Friday, 9am-1pm on Saturdays. Saturday...

  • Customer Service Advisor

    4 days ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: A leading Automotive Services client have an exciting opportunity for an Administrator to join them in supporting one of their key clients as a Customer Service Advisor. - A starting salary of £22,000 - £25,000 per annum (depending on experience)- Permanent, full-time position working 37.5 hours per week, Monday to Friday (No...

  • Customer Service Advisors

    2 weeks ago

    Bristol, United Kingdom Page Personnel Secretarial & Business Support Full time

    Bristol-based Customer Service Advisors needed to work for one of the UK's largest, highly-respected employers in a long-term role with progression. This is a 9am-5pm, Monday to Friday role paying £12.06 per hour total hourly pay. **Client Details** Our client, one of the UK's largest, highly-respected employers are looking for Bristol-based Customers...

  • Customer Service Advisor

    5 days ago

    Bristol, United Kingdom Adecco Full time

    **Customer Service Advisor Wanted South Bristol!** **Salary: £25,000p.a** **Working Hours: Between 7AM and 11PM (5 days our of 7)** **Immediate Start!** **Permanent** Adecco are currently recruiting for customer service advisors on behalf of our client based in South Bristol! Our client are looking for someone on a permanent basis with an immediate...

  • Customer Service Advisor

    5 days ago

    Bristol, United Kingdom Adecco Full time

    **Customer Service Advisor Wanted South Bristol!** **Salary: £25,000p.a** **Working Hours: Between 7AM and 11PM (5 days our of 7)** **Immediate Start!** **Temp-Perm** Adecco are currently recruiting for customer service advisors on behalf of our client based in South Bristol! Our client are looking for someone on a permanent basis with an immediate...

  • Customer Service Advisor

    2 days ago

    Bristol, United Kingdom Resolve Recruitment Services Full time

    **Customer Service Advisor, Central Bristol** Resolve Recruitment are proud to be working with one of the most successful Student Accommodation Sites. Due to continued growth, our client seek an experienced Customer Service Advisor to join their team on a part time basis. **Overview**: Work as part of a team to provide day-to-day management of the property...

  • Customer Service Advisor

    4 hours ago

    Bristol, United Kingdom Resolve Recruitment Services Full time

    **Customer Service Advisor, Central Bristol** Resolve Recruitment are proud to be working with one of the most successful Student Accommodation Sites. Due to continued growth, our client seek an experienced Customer Service Advisor to join their team on a part time basis. **Overview**: Work as part of a team to provide day-to-day management of the property...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom The Curve Group Full time

    Do you have a passion for customer service? Is putting your customers’ needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. **Permanent Role** **Hours**: 37.5 hours per week. 9am-5pm Monday to Friday, 9am-1pm on Saturdays. Saturday working will be 1 in...

  • Customer Service Advisor

    5 days ago

    Bristol, United Kingdom Adecco Full time

    **Customer Service Advisor Wanted South Bristol!** **Salary: £11.54phr (£24,000p.a)** **Working Hours: Between 7AM and 11PM (5 days our of 7)** **Immediate Start!** **Temp-Perm** Adecco Temp Benefits: - Eye care vouchers - Shopping discounts - Pensions - 24/7 Counselling **Duties**: - Arranging bookings - Inputting data - General customer service The...

  • Customer Service Advisor

    4 days ago

    Bristol, United Kingdom Element Recruitment Ltd Full time

    Do you have a passion for customer service? Are you looking for your next role? Element Recruitment are currently working with a professional service firm based in Central Bristol, who are on a look out for Customer Service Advisors to join their team. This is an excellent role to become a part of a hugely successful business and progress your career from...

  • Customer Service Advisor

    6 days ago

    Bristol, United Kingdom ETM Recycling Full time

    ETM Recycling is a fast growing waste management business based in South Bristol and is looking for a customer service advisor to join the growing team. ETM has the largest recycling plant in the South West and provides total waste management services. The role is to join the fast paced waste management team to provide customer services to new and existing...

  • Customer Service Advisor

    3 days ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Join our vibrant team in Central Bristol!** **Position: Customer Service Advisor** **Start Date: ASAP** **Working Hours: Monday - Friday, 8:30 am - 5:00 pm** **Pay Rate: £10.82 per hour (increasing to £11.44ph on April 1st)** **Commitment: Temporary, with potential for a permanent role** **About the Role**: **Responsibilities**: -...

  • Customer Service Advisor

    4 days ago

    Bristol, United Kingdom Bristol City Council Full time

    **Community Meals Service Vacancy** **Permanent 12 hours Part Time Customer Service Advisor Position. This includes some bank holidays.** **Shift hours are 9.00an - 15:30pm to include Saturday and Sunday on a rota basis, shift pattern to be discussed at interview** An opportunity has arisen to join the Community Meals Service as a Customer Service...

  • Customer Service Advisor

    3 days ago

    Bristol, United Kingdom Tate Full time

    **£11.93 per hour** **Hybrid working - office in central Bristol** **Monday - Friday - hours between 08:30 - 18:00pm** **Temporary to permanent** Tate are working with a well-known, local authority in their search for experienced Customer Service Advisors to support a new service area. In this role, you would the first point of contact for inbound...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Acorn Recruitment Limited Full time

    Acorn is seeking two Customer Service Advisors for their client based in Thornbury. This is a full-time permanent role. Contract type: Full-time, permanent Hours: 37.5 per week, rotating between 8:00-18:00 shift-pattern) **Salary**: £21,089 per annum Role summary: - As a self-motivated and enthusiastic individual your role will be to provide an...

  • Customer Service Advisor

    1 week ago

    Bristol, United Kingdom Acorn Recruitment Limited Full time

    Acorn is seeking 2 Customer Service Advisors for their client based in Thornbury. This is a full time permanent role. This is a full time permanent role Hours are 37.5 per week (rotating between 8:00-18:00 shift pattern). Salary is £21,089 per annum Role Summary: - As a self-motivated and enthusiastic individual your role will be to provide an...

  • Service Advisor

    Found in: Talent UK C2 - 2 weeks ago

    Bristol, United Kingdom Kemp Recruitment Full time

    Service Advisor Job Title: Service Advisor Location: Bristol Hours:  Flexible hours / Monday to Friday  Money: £33,500 Our client is looking for an experienced Service Advisor in the Bristol area. The client is looking to recruit an experienced Service Advisor with fantastic customer service skills and an excellent telephone manner to work within their...

  • Customer Service Advisor

    23 hours ago

    Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

    **Customer Service Advisor / Administrator l £ 25, 0 00 + £2,000 ANNUAL BONUS Hydrid after training ( Home & Office based (Central Bristol) PERMANENT ROLE** The Company: A company that truly value their staff and believe that the people they employ are the reason for their success!It is a fun, open plan environment that is based in central Bristol, a...

  • Customer Service Advisor

    4 days ago

    Bristol, United Kingdom Abodus Student Living Full time

    **Role Overview** An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Bristol. As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc. and provide administrative support as required. This...