Customer Service Advisor

3 weeks ago


Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

**Customer Service Advisor / Administrator l £ 25, 0 00 + £2,000 ANNUAL BONUS
Hydrid after training ( Home & Office based (Central Bristol)
PERMANENT ROLE**

The Company:
A company that truly value their staff and believe that the people they employ are the reason for their successIt is a fun, open plan environment that is based in central Bristol, a company who are focused on service delivery and service excellence.

**The role**:
Delivering positive Customer Experience and outstanding service by providing an accurate and professional interaction through both telephony and administrative based activities. You will demonstrate a proactive approach to managing your workloads, within agreedSLA’s to help the business meet service expectations and objectives.

**Key responsibilities;**
- Responding to all customer and Vendor enquiries in a friendly, efficient and timely manner.
- Taking ownership of excellent Customer Service delivery to Intro Sources, Manufacturers and End Users
- Processing a variety of business administration tasks to include Action refunds, termination of contracts, loading Insurance information.
- Actioning any customer account amendments on the mainframe system as notified by the customers or external agencies.
- Liaising with Sales and other internal departments to ensure that the customer is presented with a consistent and accurate response.
- Building strong working relationships with our key business partners to help support and grow the reputation and success of our business.
- Responding to Asset Protection cover enquires from customers.
- Ownerships of ongoing projects, dealing with reports from the finance team, reconciling, investigating miss payments etc
- Taking overflow calls from the Customer Services Team

**The Person**:
**The Hours:**Monday to Friday between 8am - 6pm (37.5 hours per week) Normal working hours are 9am - 5.30pm
**The Benefits:**Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher schemeSuperb office environment, greatstaff room with pool table and a great team spirit



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