Customer Service Advisor

2 weeks ago

Bristol, United Kingdom Abodus Student Living Full time

**Role Overview**

An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Bristol.

As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc. and provide administrative support as required. This is a busy and fast paced role, so you will need to be well organised and able to prioritise multiple tasks.

RESPONSIBILITIES, DUTIES AND TASKS
- Greet and welcome internal customers, visitors, contractors and clients at reception.
- Work closely with the site team providing a one stop service to all tenants, visitors and staff
- Respond to all enquires in a courteous and professional manner at all times providing information and advice when required.
- Deal with maintenance requests, ensuring key information is recorded, and ensuring good communication with the customers at all times.
- Assist in maintaining the security of the property through allocation of keys and the electronic access control system.
- Proactively handle new enquiries and encourage sales by way of viewings and follow ups.
- Assist and support all sales and marketing activities including social media activities.
- Encourage customers to re-book and advise of the rebooking process.
- Work as part of the team to coordinate and promote the social engagement programme.
- To maintain accurate records on the tenancy management system
- To provide admin support for the purchase order system including chasing contractors and suppliers for invoices.
- Chase for rent and debt payments to ensure quick intervention
- To receive and sort daily post, parcels and deliveries.
- To provide administrative and clerical support.
- To ensure the reception and public areas are always kept tidy and presentable.
- To archive site files and log historic data on the system.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To work outside of normal working hours as and when required (to cover key Check-In Day/Open Days, etc.).
- Promote the site at open days and accommodation fayres where required
- Attend any training courses where necessary for professional development.
- Work as part of the team to ensure targets and Key Performance Indicators are met.
- To undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
- To act as an ambassador of the Company and promote the company brand; displaying a positive image to customers and members of the public at all times.

For this role, personality is more important than qualifications, however it is desirable that the post holder has the following qualities:

- Strong understanding of what constitutes excellent customer service.
- To be able to use and act on own initiative without instruction or direction.
- Able to work accurately and effectively under pressure
- Analytical and problem-solving skills.
- Good verbal and written communication
- An up-to-date knowledge of popular social media platforms including; Facebook, Twitter and Instagram
- Strong IT skills including Word, Excel and Outlook

Abodus provides affordable and stylish student accommodation in the best student cities across the UK. Working for Abodus, you’ll be entitled to 23 days annual leave plus bank holidays, with additional days after 2 & 3 years’ service, as well as a pension scheme and a fun working environment with regular staff social activities for our teams to have just as much fun as our residents

**Job Type**: Full Time, Permanent

Location: King Square Studios, Bristol

Hours: 40 hrs per week

**Job Types**: Full-time, Permanent

**Salary**: £22,672.00 per year

**Benefits**:

- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

  • Customer Service Advisor

    7 days ago

    Bristol, United Kingdom red recruitment Full time

    Red is excited to be recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position. **Benefits and Package for a Customer Service Advisor**: - **Salary**: £10.50 per hour - **Hours**:Monday - Friday, 10am - 7pm -...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Wisteria Talent Full time

    We are currently partnering with a franchised dealership in East Bristol, to find a highly motivated and customer-focused Service Advisor to join their team. If you are passionate about cars and providing exceptional customer service, this is the perfect opportunity for you to excel in a dynamic and thriving environment. **The role**: As a Service Advisor,...

  • Customer Service Advisor

    6 days ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    I am looking for a Customer Service Advisor £21,500 to join a well-respected Tool Supplier based in Avonmouth. **Contract** - Fulltime, Permanent Position, Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm **Salary**: - £21,500 **Main Duties of the Customer Service Advisor will include**: - Reporting to the Branch Manager, the Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Adecco UK Full time

    **Customer Service Advisor Wanted South Bristol!** **Salary: £24,000p.a** **Working Hours: Between 7AM and 11PM (5 days out of 7)** **Immediate Start!** **Permanent** Adecco are currently recruiting for customer service advisors on behalf of our client based in South Bristol! Our client are looking for someone on a permanent basis with an immediate...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Page Personnel Full time

    Hybrid working available after training - 8am-5pm, Monday to Friday role **About Our Client**: You will join a Supplier Support team which is a diverse and supportive team who work as part of the NHS Share Business Services. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Page Personnel - UK Full time

    Hybrid working available after training - 8am-5pm, Monday to Friday role **About Our Client**: You will join a Supplier Support team which is a diverse and supportive team who work as part of the NHS Share Business Services. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Page Personnel - UK Full time

    Hybrid working available after training - 9am-5pm, Monday to Friday role **About Our Client**: You will join a Supplier Support team which is a diverse and supportive team who work as part of the NHS Share Business Services. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Matthew Olivers Ltd Full time

    **Customer Service Advisor** Are you a confident and motivated individual looking to join a market leading business offering a fantastic working environment? Due to continued growth, our client are looking to strengthen their team to help provide the best possible support to both customers and colleagues in this varied and interesting role. **As a...

  • Customer Service Advisor

    6 days ago

    Bristol, United Kingdom Resolve Recruitment Services Full time

    **Customer Service Advisor, Central Bristol** Resolve Recruitment are proud to be working with one of the most successful Student Accommodation Sites. Due to continued growth, our client seek an experienced Customer Service Advisor to join their team on a part time basis. **Overview**: Work as part of a team to provide day-to-day management of the property...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Bridge of Hope Full time

    ** Job Title**: Customer Service Advisor (Temporary) **Location**:Bristol (In-office) **Duration**: 4-6 weeks (Full-time) **Hourly Rate**: £12.30 We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Advisor on a temporary basis. In this role, you will be responsible for providing high-quality assistance to our...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Energy house Full time

    Customer Service Advisor Required The key responsibilities will include, but not be limited to: - Communicating face to face or via telephone to deliver a funding allowance to help update their properties - Engaging with existing customers - Promoting company services and extras - Booking appointments and filing customer reports - Arranging and booking in...

  • Customer Service Advisor

    5 days ago

    Bristol, United Kingdom Alfred Recruitment LLP Full time

    Are you looking to kickstart your career in Financial Services? Then how about joining a business that not only invests in their customers, but also invests in you and your professional growth. Our clients have spent more than 40 years establishing themselves as the UK’s Number 1 Investment platform. To achieve this, they have created a workplace like no...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom The Curve Group Full time

    Do you have a passion for customer service? Is putting your customers’ needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. **Permanent Role** **Hours**: 37.5 hours per week. 9am-5pm Monday to Friday, 9am-1pm on Saturdays. Saturday working will be 1 in...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Page Personnel Sales Full time

    About Our Client Our client is an established buisness based in bristol. They uphold a strong reputation for quality and innovation while striving to make a positive difference in the UK. Job Description Manage patient records and coordinate appointments. Handle customer inquiries and complaints professionally and promptly. Maintain a high level of...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Adecco Full time

    **Customer Service Advisor Wanted South Bristol!** **Pay Rate: £12.11 per hour (£25,000 per year equivalent)** **Working Hours: Flexible Shifts Between 7:00 AM and 11:00 PM (5 Days Out of 7)** **Immediate Start!** **Temporary-to-Permanent Opportunity** Adecco is excited to announce a fantastic opportunity for Customer Service Advisors in South Bristol...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    Our client, who are global leaders in the Automotive industry, are looking for Customer Service professionals to join their team on a permanent, full-time basis. - **Salary - £21,000 - £23,000 per annum (depending on experience) Hours - 37.5 hours per week, Monday to Friday Location - Northeast Bristol, modern open-plan offices (office-based role) Onsite...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom David Hathaway Transport Ltd Full time

    David Hathaway are looking to recruit a Customer Service Advisor to join their team at their site in Yate. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company. -...

  • Trainee Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    I am looking for a Trainee Customer Service Advisor £21,500 to join a well-respected Tool Supplier based in Avonmouth. **Contract** - Fulltime, Permanent Position, Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm Salary - £21,500 **Main Duties of the Trainee Customer Service Advisor will include**: - Reporting to the Branch Manager, the Customer...

  • Customer Service Advisor

    5 days ago

    Bristol, United Kingdom Student Castle Property Management Services Limited Full time

    Capitol Students provide a home away from home for students from all around the world, lending a space to study, meet and socialise. Our passion is to provide for students whilst making a difference. We handle the distractions so our students can focus ongetting the most out of their university experience. We are recruiting for a Customer Service Advisor to...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom Adecco UK Full time

    **Customer Service Advisor Wanted South Bristol!** **Salary: £11.54phr (£24,000p.a)** **Working Hours: Between 7AM and 11PM (5 days our of 7)** **Immediate Start!** **Temp-Perm** Adecco Temp Benefits: - Eye care vouchers - Shopping discounts - Pensions - 24/7 Counselling **Duties**: - Arranging bookings - Inputting data - General customer...