Administration Team Leader

7 months ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

The Women’s Health Division are looking to recruit an enthusiastic, proactive, and dynamic administrator to support the Divisional Admin Team Manager, including the Gynaecology and Breast Clinical Leads and other senior staff.

This is a great opportunity to see how services work across the whole division through coordinating patient complaint investigations, seeing where improvements and learning are implemented, working closely with the senior management team, and coordinating governance and guideline meetings.

They will be responsible for delivering a high-quality service responsible for the coordination of governance tasks including patient complaints, minute taking at high-level divisional meetings and a wide range of administrative duties, as well as contribute towards senior level projects, as appropriate. There will also be line management responsibilities. Cross-cover of duties will be required within the team, so flexibility and a “can-do” approach is essential.

The Administration Team Leader - including Governance & Complaints, coordinates investigations of patient complaints, adhering to the Trust’s complaints process. They will oversee progress of all complaints across the division; this includes Maternity, Neonates, Gynaecology and Breast.

Attention to detail required for recording and tracking complaint investigations and maintaining accurate records. Reports to be compiled and presented as needed. To liaise with the senior team to allocate investigations and to chase responses to meet Trust deadlines. Good communication, tact and diplomacy required as often dealing with sensitive & confidential issues, as well as an eye for detail for proof-reading and formatting responses.

Accurate recording of minutes and action trackers for monthly Governance meetings, working closely with the clinical leads.

An organised and coordinated approach required for Gynaecology Clinical Guidelines, assisting the Guidelines Lead to ensure that actions from monthly meetings are followed up, an accurate library of guidelines is maintained, and revised versions are uploaded to the intranet for clinical staff to access.

To participate in general administration tasks within the team, be a source of information within job remit, and to be able to troubleshoot. Strong administration skills and excellent communication needed.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040

At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you. This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. UCLH prides itself on its investment in staff both in terms of developing career skills and its commitment to staff health and wellbeing. In the 2021 staff survey, UCLH was rated as number one recommended Trust to work at in London and third best across England.

We provide excellent opportunities and offer a wide range of staff benefits that can be enjoyed either at work or elsewhere. We actively encourage future learning and career progression and support our staff to become the absolute best they can be, in a diverse and challenging environment that embraces patient-centred care.

The post-holder will need to have excellent communication and interpersonal sk

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