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Resident Involvement Officer

4 months ago

Hemel Hempstead, United Kingdom Hightown Housing Association Full time

**About the role**

Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association's residents in rented accommodation.

**About Hightown**

Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people.

We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes).

**Overview**

The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home.

**Key Responsibilities**
- To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity.
- To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting.
- To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs.
- To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents' views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making.
- To support Resident Associations across Hightowns areas of operation.

**The Benefits**

In return for your hard work and commitment, we offer a benefits package which includes:

- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- £39,039 pa for a 35 hour a week contract
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Well-equipped on-site gym

**Closing date: 30th May 2024**

**Interviews planned; 6th June 2024**

We are an Equal Opportunities Employer.

We are a Disability Confident Employer.

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