Service Charge Officer

3 weeks ago


Merseyside, United Kingdom Venn Group Full time

**Service Charge Officer & Senior Service Charge Officer Vacancies waiting to be filled**

Venn Group have been approached by a Housing Association and would like to introduce the following position available

**Position: Service Charge Officer**

**Location: Liverpool / Hybrid**

**Rate: £23.30 p/hour (Umbrella/Ltd rate)**

**Length: 3 months minimum**

**Hours: 37.5 hours per week**

**The role will predominantly involve**:

- Calculating and setting new adjusted service charge rates for current and existing customers
- Sending out correspondence with adjusted service charge bills
- Contacting customers via phone call
- Providing a high quality customer service and ensuring compliance for call handling, call backs, resolution and record all customer contact in the customer relationship management system

**Position: Senior Service Charge Officer**

**Location: Liverpool / Hybrid**

**Rate: £29.32 p/hour (Umbrella/Ltd rate)**

**Length: 3 months minimum**

**Hours: 37.5 hours per week**

**The role will predominantly involve**:

- Calculating and setting new adjusted service charge rates for current and existing customers
- Sending out correspondence with adjusted service charge bills
- Contacting customers via phone call
- Handling any complaints and investigating service charge disputes through to resolution
- Working alongside management



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