Admin Officer Customer Service
2 weeks ago
Admin Officer Customer service - Public Sector
Job description
**Responsibilities**:
- To provide advice and guidance on a range of complex nationality, eligibility and procedural enquiries to customers, to safeguard the customer experience through the effective implementation of standards, policies and processes, or to provide advice and guidance on enquiries relating to Civil Registrations
- To provide a comprehensive response to customer complaints ensuring identification of lessons learned.
- To develop and maintain knowledge of legislation, policy, procedure and security guidelines.
- To provide timely and excellent customer service.
- To maintain security and confidentiality at all times and adhere to staff policies and procedures.
- To take responsibility for own performance and personal development.
- To role model values and behaviours and to actively engage with other team members to deliver World Class customer service and a Great Place To Work.
Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.
Essential Criteria:
Ability to meet customer service targets and deadlines;
Excellent written and oral communication skills, with a wide range of diverse customers;
Ability to handle difficult situations;
Experience of working within a customer facing environment and promoting good customer service and communication
Pay, hours of work and benefits
The rate of pay is £11.60
You will be working 37 hours per week Monday - Friday 10:00 - 18:00 and 1 Saturday in every 3. You will receive a day off in lieu for this in the proceeding week
AOMIDP
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