Customer Service Advisor
4 weeks ago
Do you have a passion for providing excellent customer service? Are you sales focused and thrive in a busy environment where customers are at the heart of your business?
We are currently recruiting for a Customer Service Advisor to join our client in Knowsley. You will be working with a leading global innovator in the chemical industry, on a 12 month maternity cover contract, starting immediately.
£12.30 per hour
Monday to Friday (09:00 - 17:00)
12 month maternity cover contract
Essential Skills:
" High School Diploma
" Experience within B2B Customer Services
" Stress Management
" Conflict Resolution Skills
" Assertive
" Time/priority management
" Work in a Team
" Work Independently
" Self-Motivated
" Self Confidence
" Attention to Detail
" Analytical skills
" Ability to Multitask
" Microsoft Excel, Word, PowerPoint, Outlook
Duties include:
" First point of contact for assigned customer accounts
" Participate in customer calls and visits with sellers
" Respond and manage internal and external customer requests, orders, invoices & complaints
" Enter and complete customer transactions
" Management of maintenance account
" Attend daily and monthly meetings & implement new actions
" Support the team with administration duties
" Pro-actively call customers to monitor order patterns
" Provide forecasts and personnel changes, etc.
" Maintain an accurate database
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