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Housing Repairs Scheduler
3 months ago
**Purpose of the Role**
Based within our offices in Bencurtis Park, West Wickham, working independently and with mínimal supervision, you will provide a high quality first point of contact for residents, visitors and callers contacting or visiting the Association. Dealing with a broad range of day to day enquiries, and repairs enquiries from residents, family members and contractors, you will deliver an efficient repair service, maintain records and databases accordingly. You will have lead responsibility for processing all residential property repairs, grounds maintenance, service contracts and void works. You will confidently diagnose repairs over the phone, pre and post inspect works, schedule works to our in-house maintenance operatives and external contractors. You will monitor our stock of equipment, components, machinery and furniture. You will also seek, assess and process quotations for works and component replacement ensuring value for money. You will check maintenance invoices and pass to our Finance team for payment.
As part of your role you will also cover and support the housing management, leasehold management, letting and sales service to our customers and residents as directed by the Housing Officer.
**KEY TASKS, DUTIES & RESPONSIBILITIES**
Diagnose repairs and raise work orders accordingly, ensuring a timely and consistently high quality service.
To manage all reported maintenance logging these accurately in line with agreed system procedures, ensuring an effective liaison with residents, contractors and relevant other parties to secure access and ensure a timely response to the maintenance request.
Ensure that the all void property is ready to let with all relevant compliance certificates in place as soon as possible.
To order all safety checks are carried out, recorded and up to date certification maintained and arrange related works if applicable.
Support the review of contractors performance and production of satisfaction surveys and performance reports.
Monitor contractor responses and timeliness as well as collating work orders to invoices for processing by Finance.
Complete resident satisfaction surveys to monitor performance both internal and external.
Work with the Maintenance Manager on the compliance, Health and Safety requirements across our site on a monthly, quarterly, annual basis.
With the Housing Officer complete estate inspections and action plans. Support with facilities management across the site and in particular in the Head Office.
Maintain an effective key management system, ensuring general, void and tenanted keys are securely held and correctly tracked at all times. To handle all the administration relating to regular team meetings, including booking meeting rooms, circulating all papers and taking minutes. Manage resident enquiries, queries and complaints, relating to maintenance.
Receive all posts daily, ensuring they are accurately recorded and assigned to the relevant department/officer and tracked to ensure they are dealt with within the agreed timescale.
**Job Types**: Full-time, Permanent
Pay: £30,000.00 per year
**Benefits**:
- Canteen
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- West Wickham, BR4 9QD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Property Maintenance Experience
**Experience**:
- Property Maintenance Administrative: 2 years (required)
Work Location: In person
Application deadline: 10/06/2024
