Delivery Support Coordinator

2 weeks ago

Shoreham by Sea, United Kingdom Focus Group Full time

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

We are now recruiting for a **Delivery Support Coordinator.**

As part of the Service and Support department you will be part of the Fast Order Fulfilment team, processing new orders across a wide range of products, procuring equipment and invoicing completed works.

**Principal Responsibilities/Duties**

Daily running of the sales order process via logging a sale and routing orders to the relevant departments. This includes:

- Maintaining the sales board for reporting and data analysis
- Setting up/adjusting account level add-on charges
- Raising IT Installations tasks
- Liaising with account managers on jobs with incorrect paperwork
- Liaising with other departments to ensure all equipment is ordered in a timely manager
- Tracking the equipment order and ensuring that the delivery was successful
- Purchase ledger invoice sign off
- Raising and billing new additional handset orders

**Requirments**
- Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise
- Must have keen eye for detail due to nature of dealing with customer requirements
- Demonstrates willingness to learn new skills and continually develop oneself
- Excellent communications skills both verbal and written
- Good telephone manner
- Accurate numeracy, written and data entry skills
- Quick and logical thinker
- To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Store discount
- Transport links
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

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