Front Desk Agent

7 months ago


London, United Kingdom London Marriott Grosvenor Square Full time

As a Front Desk Agent, you will be the first point of contact for our hotel guests. Your exceptional customer service skills and attention to detail will ensure a pleasant and memorable stay for our guests. Your duties will include:

- Greeting guests in a friendly and professional manner
- Checking guests in and out of the hotel
- Answering phone calls and providing information to guests
- Handling guest requests and resolving any issues promptly
- Processing payments and maintaining guest accounts
- Assisting with reservations and coordinating with other hotel departments

Experience

To excel in this role, you should have the following experience and skills:

- Previous experience in a hotel or hospitality setting is preferred
- Excellent phone etiquette and communication skills
- Strong customer service and problem-solving abilities
- Ability to speak multiple languages is a plus
- Being bilingual is advantageous for effective communication with diverse guests

Join our team as a Front Desk Agent and be part of creating exceptional experiences for our guests. Full training will be given, we are looking for talent who are genuinely motivated to work in hospitality and enjoy working within a competitive and thriving enviroment.

**Salary**: £12.66 per hour

Expected hours: 40 per week

**Benefits**:

- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person

Reference ID: SD123


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