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Front Desk Agent

1 month ago

London, United Kingdom AccorHotel Full time

We are on the lookout for a sopositiveitsinfectious Front Desk Agent to join us as part of our preopening team at Hyde London City.

Offering a naturally friendly helpful and responsive level of service to all our guests ensuring they are treated as individuals and will want to return.

What youll do

  • Create a memorable effortless Hyde experience for our guests making sure they feel special and eager to come back for more.
  • Handle any phone calls and guest requests that may arise during the shift.
  • Hit the right notes by ensuring were rocking guest billing transactions and reception float.
  • Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
  • Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

 


Qualifications :

  • Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to
  • Previous hotel (or similar) experience is great but its not a musthave for us if youre eager to learn we can teach you what you need to know
  • If youre familiar with Opera or a similar front desk operating system that would be a big advantage.
  • You will be required to work flexible shift patterns which will include weekdays and weekends to support the team as and when required.
  • Your humble and open to ideas. We leave our egos at the door and help get it done.
  • Youre up for doing things differently and trying (almost) everything once.
  • You want to be part of something bigger and have fun along the way.

Remote Work :

No


Employment Type :

Fulltime